Lead Care Manager
Sunlight
full-time
Posted on:
Location Type: Hybrid
Location: Santa Barbara • California • United States
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Salary
💰 $25 - $30 per hour
Job Level
About the role
- Maintain ongoing caseload of families through the utilization of evidence-based approaches to promote engagement and achievement of health goals
- Use relationship-based and trauma-informed strategies to support families with healthcare navigation, social support coordination, and addressing barriers — understanding that many families involved in child welfare have lived experiences causing them to be initially hesitant or distrusting of systems
- Conduct periodic telephonic and SMS outreach to ensure timely follow-up with family members
- Work with families to identify health and wellness goals, incorporating them into family-centered Care Plans aligned with CalAIM ECM requirements
- Support clinical team members (nurse care managers, behavioral health specialists, medical providers) with care coordination and delegated tasks
- Collaborate on care issues with Enhanced Care Management team by participating in systematic case reviews and consulting with supervising clinical staff before taking clinical actions
- Consistently meet monthly encounter and documentation metrics to ensure compliance with health plan regulations (LA Care, HealthNet, Molina)
- Identify and break down barriers ensuring families' continuation with the program and successful navigation of child welfare proceedings
- Assist families in securing connections to community supports by scheduling appointments, managing referrals, and ensuring timely follow-ups across physical health, behavioral health, substance use treatment, housing, and family stabilization services
- Coordinate care management appointments through collaboration with external and internal providers, child welfare social workers, legal advocates, and court personnel
- Utilize care management platform and internal collaboration tools to document encounters, track care plans, and coordinate with team members
- Conduct face-to-face meetings with families at courthouse locations, particularly for initial referrals and comprehensive assessments, to establish trust and rapport
- Meet families in courthouse, community, and home settings throughout the care journey
Requirements
- 2+ years of case management or care coordination experience (experience with child welfare, justice-involved populations, or family-serving programs strongly preferred)
- You are physically located in Santa Barbara, California
- Reliable transportation for regular engagement at courthouse, community-based organization, and partner locations multiple times per week
- A quiet, HIPAA-compliant and internet-connected home workspace for remote work
- High degree of empathy and cultural humility
- Ability to work collaboratively in a multidisciplinary team
- Strong organizational skills and attention to detail
- Ability to remain patient and professional when faced with adversity or complex family dynamics
- Strong technical skills and comfort with technology innovation, including experience with CRM databases, care management platforms, basic Excel, Word, email, and video conferencing
- A valid California driver's license and auto liability insurance
Benefits
- Comprehensive health, vision, and dental insurance
- 401(k)
- Mileage reimbursements for your on-site engagement days
- Flexible vacation policy — take the time you need to recharge
- We provide all of the equipment needed for the role
- Opportunity for rapid career progression with plenty of room for personal growth in a fast-scaling organization
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
case managementcare coordinationhealth and wellness goal settingdocumentation metricscommunity support connectionreferral managementcare plan developmenttrauma-informed strategiesevidence-based approacheshealthcare navigation
Soft Skills
empathycultural humilitycollaborationorganizational skillsattention to detailpatienceprofessionalismrelationship-buildingcommunicationproblem-solving
Certifications
valid California driver's licenseauto liability insurance