Sundays

Financial Planning and Analysis

• Own the company’s forecasting, budgeting, and long-range planning process.
• Build and maintain financial models for P&L, cash flow and scenario planning.
• Partner with the CFO to prepare board, investor, and leadership reporting packages
• Partner closely with Supply Chain leadership on demand and supply forecasts, capacity planning, and inventory strategy
• Build models that connect sales forecasts to production, fulfillment, and working capital needs
• Create tools to align finance, supply chain, and operations in balancing cost, service, and inventory levels
• Develop and maintain detailed COGS models across sourcing, manufacturing, logistics, and fulfillment
• Track landed costs and identify opportunities to optimize freight, ingredient, and packaging spend
• Provide gross margin insights to inform pricing, vendor negotiations, and product innovation
• Lead monthly and quarterly reporting processes.
• Build dashboards to track key financial and operational KPIs
• Partner with the CMO and growth team to support the analysis of marketing metrics (CAC, LTV, retention).
• Lead monthly reporting and variance analysis for supply chain costs and gross margin
• Develop dashboards and tools that provide real-time visibility into demand, supply, and cost performance
• Be the Excel/Sheets power user everyone turns to for financial clarity

Director of FP&A

Director

• Own the full subscriber journey—from onboarding to renewal, pause, churn prevention, and win-back.
• Design automated flows and campaigns that feel human, not transactional—messages your dog-loving customers actually want to open.
• Partner with creative and data teams to test, measure, and continuously improve engagement across all lifecycle channels.
• Ensure acquisition promises align with retention storytelling, creating one seamless, trusted customer experience.
• Lead our customer feedback engine—own NPS and survey programs to surface what’s working and what’s not.
• Translate insights into clear actions across teams, from product and operations to care and marketing.
• Champion the voice of the customer at the leadership table.
• Partner with Customer Care to turn reactive moments into opportunities for retention and delight.
• Work with Operations & Supply Chain to anticipate disruptions and communicate with empathy and clarity.
• Align with Growth Marketing so that every message—from first ad click to year-three renewal—feels cohesive.
• Own the health of our subscriber base: SCVR, churn, save rate, repeat purchase, LTV, and CAC:LTV ratio.
• Build forecasting models and dashboards to proactively spot and address churn risks.
• Turn numbers into narratives that drive action and innovation.
• Design programs that celebrate our community and turn customers into advocates.
• Scale one-to-one experiences through smart data use and thoughtful storytelling.
• Build a rapid experimentation muscle—constant curiosity over perfection.
• Create content that helps pet parents understand why Sundays matters, not just what it is.

Director of Retention

Business Analyst

• Partner with Supply Chain and Operations leadership to analyze production costs, freight, fulfillment, and logistics data, identifying trends and opportunities to improve gross margin.
• Build and maintain dashboards that visualize COGS, shipping, and operational performance metrics.
• Develop models that connect operational data (manufacturing costs, supplier pricing, shipping spend) to financial outcomes.
• Write complex SQL queries and use Python or similar tools to explore large datasets, diagnose cost drivers, and forecast outcomes.
• Support the Finance and Operations teams with data-informed forecasting and scenario modeling.
• Ensure data accuracy and structure within systems to enable reliable, self-service access for non-technical teams.
• Lead strategic analysis projects that inform growth, retention, and operational decisions.
• Communicate insights clearly to both technical and non-technical stakeholders, translating data into actionable recommendations.
• Contribute to a culture of experimentation, iteration, and continuous improvement in analytics and reporting.
• Explore opportunities to use AI and automation to scale operational analytics and improve efficiency.

Senior Data & Business Analyst – Supply Chain

Customer Support

• Define and execute the long-term strategy for Customer Care, ensuring alignment with company goals around loyalty, retention, and lifetime value.
• Champion the customer voice across the business and position Care as a brand differentiator.
• Lead a growing organization of 25+ in-house associates and an outsourced BPO, including developing leaders and creating career paths.
• Build a culture of empowerment, empathy, accountability, and data-driven performance.
• Drive operational excellence by owning key Care KPIs (CSAT, NPS, SLAs, efficiency) and implement systems, processes, and tools to scale.
• Oversee workforce planning, vendor management, QA, training, and knowledge management.
• Lead Care’s role in engagement, loyalty, and “Voice of the Customer” programs.
• Partner with Product, Ops, Tech, and Marketing to introduce new tools, automation, and policies that elevate customer experience. - including leading the selection and integration of a new CRM platform.

Director of FP&A

Director of Retention

Senior Data & Business Analyst – Supply Chain

Director of Customer Care