Sundae

Salesforce Administrator

• Configure and maintain Salesforce, including Flows, Lightning Record Pages, fields, reports, and dashboards
• Manage sharing rules, role hierarchy, profiles, and permission sets to ensure appropriate data access and compliance
• Administer and troubleshoot third-party Salesforce packages (TalkDesk, SMS Magic, Conga, etc.)
• Maintain and update Conga templates for documents and communications
• Monitor data and file storage usage and implement strategies to stay within platform limits
• Provide end-user support, training, and documentation to drive adoption and efficiency
• Oversee the Salesforce side of system integrations, ensuring reliable data flow and performance
• Apply updates to Apex classes and Lightning Web Components (LWCs) as needed
• Use VS Code and modern deployment practices for configuration and development tasks
• Manage OwnBackup to ensure data integrity and recovery readiness
• Develop and manage project timelines, milestones, and deliverables in collaboration with stakeholders across Operations, Sales, and Marketing
• Translate business requirements into detailed project plans, ensuring alignment with company goals and system capabilities
• Communicate project updates, dependencies, and progress regularly to stakeholders and executive sponsors
• Administer and support integrated systems, including: TalkDesk (phone system) SMS Magic (messaging) Zapier (integrations)
• Manage vendor relationships, including contracts, license counts, and renewals
• Partner with vendors and internal stakeholders to resolve issues and implement enhancements
• Act as the primary point of contact for Salesforce and related business applications
• Collaborate with business leaders to identify opportunities, define requirements, and deliver scalable solutions
• Ensure systems follow security, compliance, and best practice standards.

Business Technology – Salesforce Manager