Director – Dialer Team
Sunbit
full-time
Posted on:
Location Type: Remote
Location: United States
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Job Level
About the role
- Manage and develop a team of Dialer Administrators, ensuring 24/7 coverage and high-quality output.
- Partner with Collections Strategy and Business Partners to translate high-level business goals into tactical campaign segmentations.
- Act as the final point of escalation for file delivery delays, system outages, and complex JIRA research requests.
- Oversee the investigation of regulatory exceptions (e.g., State restrictions, RPC rest periods) and ensure all documentation meets Legal/Audit standards.
- Collaborate with Workforce Management (WFM) to forecast staffing requirements and make high-level decisions on intraday shrinkage and OT offers.
- Own the Monthly Business Review (MBR) data and provide ad-hoc strategy planning to business owners based on dialer performance trends.
Requirements
- Experience: 7–10 years in dialer operations or workforce management, with at least 3–5 years in a leadership/management capacity.
- Proven ability to influence VP-level stakeholders and manage cross-functional relationships with Data Services and Legal.
- Deep knowledge of TCPA/Regulatory compliance and dialer logic (Campaign Skeletons, Kill Lists).
Benefits
- Competitive pay and stock options
- Unlimited PTO
- Comprehensive health benefits (Medical, Dental, Vision, Life, EAP, Parental Leave, HSA, & more)
- Newly added HSA and Pet Insurance
- 401(k) with company match
- Cell Phone Stipend
- Team-based strategic planning and ownership of deliverables
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
dialer operationsworkforce managementcampaign segmentationsJIRAregulatory compliancedialer logicdata analysisstrategy planningperformance trends
Soft Skills
leadershipinfluencingcross-functional collaborationproblem-solvingcommunication