Dialer Administrator
Sunbit
full-time
Posted on:
Location Type: Remote
Location: United States
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About the role
- Execute and spot-check the delivery of four daily files; identify anomalies compared to historical data and trigger system ingestions once resolved.
- Monitor 'Kill Lists' and half-hourly data deliveries; communicate directly with Data Services to resolve delays.
- Create and edit campaigns as directed by the Strategy Team to ensure account segmentation is accurate.
- Handle agent onboarding, skilling, password resets, and basic troubleshooting.
- Monitor agent thresholds (Excessive ACW, Long Breaks) and report exceptions to Team Leaders via Slack in real-time.
- Conduct thorough research into JIRA tickets regarding call logs, audio requests, and ad-hoc account research.
Requirements
- 2–4 years of experience in a call center environment, preferably in dialer administration, WFM, or collections.
- Proficiency with JIRA, Slack, and dialer platforms (e.g., Five9, Genesis, or Noble).
- High level of accuracy in data entry and a 'detective' mindset for researching account-level discrepancies.
Benefits
- Competitive pay and stock options
- Comprehensive health benefits (Medical, Dental, Vision, Life, EAP, Parental Leave, HSA, & more)
- Newly added HSA and Pet Insurance
- 401(k) with company match
- Cell Phone Stipend
- Team-based strategic planning and ownership of deliverables
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data entrydialer administrationWFMaccount researchanomaly detection
Soft Skills
communicationproblem-solvingattention to detailresearch skills