Sunbelt Rentals, Inc.

Manager, Customer Safety Training

Sunbelt Rentals, Inc.

full-time

Posted on:

Location Type: Hybrid

Location: Fort Mill • South Carolina • United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $85,680 - $117,810 per year

About the role

  • Coach District Safety Trainer (DST) how to optimize their productivity to include maximizing class sizes, obtaining lists, and scheduling classes in a way that minimizes downtime and achieving, or exceeding, their monthly revenue target.
  • Ensure DSTs comply with SOPs and policies and procedures (e.g. invoicing customers on a timely basis, storing student documents, etc.)
  • Monitor DST training schedules in the training platform (LMS) to ensure there is a minimum of a 3-month rolling schedule of sessions offered to customers.
  • Audit DST paperwork to ensure forms are completed correctly, and they are stored in the LMS.
  • Determine and monitor new markets that may need, and can support, a full-time trainer based on customer demand and future job starts.
  • Lead the trainer recruitment and trainer onboarding processes.
  • Ensure qualified candidates are hired and provide coaching sessions to quickly optimize the effectiveness of new trainers.
  • Work with branch managers to actively recruit branch trainers and Customer Evaluators (CS).
  • Coach and mentor branch contributors and provide on-going support to ensure engagement.
  • Identify non-participating CEs and engage them in the program.
  • If certified, conduct equipment operator certification and general safety training for customers to augment DST staffing as needed.
  • Maintain current equipment operator and other related certifications.
  • Support the development of the annual budget for the assigned coverage area.
  • Monitor achievement to budget, determine the root cause of negative variations, and take corrective actions as needed.
  • Seek opportunities to profitably grow the business to include partnering with local industry group chapters, DST coverage area expansion and optimization, upselling/cross-selling, etc.
  • Work with the National and Strategic Account teams to sell training to customers, mission critical and mega projects.
  • Attend sales meetings to promote the training product offering and discuss new products and other updates to our program.
  • Train the sales teams how to sell safety training.

Requirements

  • Bachelor’s degree or equivalent
  • Demonstrated leadership and supervisory skills
  • Understanding of a Profit and Loss Statement and its levers
  • Broad knowledge of construction industry safety standards, practices, and regulations
  • Dependable, organized, motivated, and self-starter
  • Customer-service and solutions oriented
  • Ability and willingness to travel; overnight travel may be required (20%-40%)
  • Proficiency in MS Office products, such as Word, Excel, PowerPoint, and Outlook
  • Must be able to bend, squat, crouch and/or reach and lift twenty-five pounds or more, as required by the job.
Benefits
  • Health, Dental and Vision plans
  • 401(k) Match
  • Volunteer time off
  • Short-term and long-term disability
  • Accident, Life and Travel insurance, as well as flexible spending
  • Tuition Reimbursement Options
  • Employee Assistance Program (EAP)
  • Length of Service Awards
  • 12-25 vacation days depending on years of service
  • 5 sick days
  • 6 holidays
  • 2 half day holidays
  • 2 floating holidays
  • 1 inclusion day
  • 1 volunteer day
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
leadershipsupervisory skillsprofit and loss statementconstruction industry safety standardssafety trainingtrainer recruitmenttrainer onboardingcustomer servicebudget monitoringcoaching
Soft Skills
dependableorganizedmotivatedself-startercustomer-service orientedsolutions orientedengagementmentoringcommunicationproblem-solving
Certifications
equipment operator certification