SUNAYU

Support Engineer

• Provides on-site and traveling IT support at Remote Site Support (RSS) and Learning Training Detachment (LTD) locations across CONUS and occasional OCONUS (e.g., Germany).
• Ensures classrooms, end-user devices, and local network connectivity remain fully operational, coordinating with the central POM/OMC IT Service Management team.

Site Support Technician

Cloud Engineer

• Responsible for technical duties such as infrastructure design, creation, maintenance, and support associated with cloud computing.
• Work closely with our Cloud Architect, Solution Architects, Systems Engineers, Software Engineers, and Operations Engineering/Manager as well as Government counterparts to perform and manage our cloud solution, cloud computing strategy and all associated documentation.
• Collaborate with our engineering and infrastructure teams to identify and implement the most optimal cloud-based solutions for the program.
• Deploy and debug cloud initiatives as needed in accordance with best practices throughout the development lifecycle.
• Employ exceptional problem-solving skills.
• Build and design web services in the cloud.
• Design and implement cloud-based platforms throughout the program.
• Coordinate with DTP team to prioritize product backlogs for sprints and releases.
• Assist with monitoring & reporting technical variances; facilitate resolution of technical issues that adversely impact successful product delivery or total system cost.
• Assist with identifying and supporting external dependencies where needed.

Cloud Engineer – TS/SCI

Customer Support

• Provide POSTMAN software familiarization and discovery tradecraft to enable Intelligence Community (IC) users to search for and retrieve relevant data to support intelligence analysis and operations.
• Proactively collaborate with team members, customer staff, and IC Users to understand requirements, the novel application and use of technology, and to develop and apply outcome-based approaches.
• Become a POSTMAN power user to support the discovery of critical intelligence insights.
• Provide subject matter expertise of platform use and discovery tradecraft, through in-person and virtual customer outreach and engagement.
• Build professional relationships to enable the use of novel technologies and tradecraft to discover, retrieve, and incorporate relevant data in finished intelligence products.
• Create POSTMAN training and familiarization material to support Users.
• Document and communicate user requirements to POSTMAN development teams.
• Collect and analyze metrics to refine user engagements and improve data discovery.

User Support Specialist – TS/SCI

System Administrator

• Perform Linux (primarily) and Windows builds, installations, configurations, administration, and troubleshooting.
• Implement and enforce DISA STIG compliance across systems and networks.
• Develop and maintain server builds for both virtual and physical environments.
• Manage and deploy system integration tools such as Kubernetes, Rancher, and Helm.
• Develop scripts for patching, configuration, and automation using Python, Bash, or PowerShell.
• Utilize configuration management tools like Salt and Ansible for infrastructure automation.
• Administer cloud environments, particularly AWS, including provisioning, monitoring, and optimization.
• Provide professional and knowledgeable customer support to maintain excellent client relationships.
• Coordinate with teammates to ensure service desk coverage from 6 AM to 6 PM, Monday through Friday.

Site Support Technician

Cloud Engineer – TS/SCI

User Support Specialist – TS/SCI

Tier 3 Service Desk/System Administrator – TS/SCI