Site Support Technician

SUNAYU

IT Support Technician providing desktop support and IT management for the Defense Language Institute. Ensuring operational integrity of IT systems in classroom settings across locations.

Posted 6/11/2026full-timeMonterey • California • 🇺🇸 United StatesMid-LevelSenior💰 $60,000 - $75,000 per yearWebsite

Tech Stack

Tools & technologies

ITSM

About the role

Key responsibilities & impact

Provides on-site and traveling IT support at Remote Site Support (RSS) and Learning Training Detachment (LTD) locations across CONUS and occasional OCONUS (e.g., Germany).
Ensures classrooms, end-user devices, and local network connectivity remain fully operational, coordinating with the central POM/OMC IT Service Management team.

Requirements

What you’ll need

Provide Tier 2 desktop and classroom support at LTD and RSS locations.
Troubleshoot hardware/software, image/reimage laptops, and support classroom AV equipment.
Coordinate with POM ITS Service Desk for ticket logging, escalation, and closure in Ivanti.
Perform asset management functions: inventory IT equipment, coordinate shipping/receiving, and process RMAs for RSS/LTD locations.
Support limited TDY missions to OCONUS sites (Germany) for exercises or classroom setup.
Serve as the on-site technical liaison to the central DLIFLC IT management team, escalating unresolved issues to CIN, Cyber, or DCO staff as required.
Educational requirements include BA/BS from an accredited college or university with a minimum of 5+ years experience or substitute with AA/AS with 7+ years experience.
Certifications: Require anyone of the following IAT Level II (CySA+, Security+, CND, or SSCP) Certification and CE/OS Certification.

Benefits

Comp & perks

3 Medical Plan Options
Dental and Vision
FSA, DCFSA, HSA
Life/AD&D Insurance
Short-Term & Long-Term Disability
Employee Assistance Program (EAP)
Training and Educational Assistance
Paid Time Off (PTO)
11 Federal holidays
401k plan with up to a 6% match (100% immediate vesting)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Tier 2 supporttroubleshootinghardware supportsoftware supportimage/reimage laptopsAV equipment supportasset managementinventory managementticket loggingescalation

Soft Skills

coordinationcommunicationtechnical liaisonproblem-solvingteam collaboration

Certifications

IAT Level IICySA+Security+CNDSSCPCE CertificationOS Certification