Associate Director, Client Experience
Sun Life
full-time
Posted on:
Location Type: Office
Location: Wellesley Hills • Connecticut • Maine • United States
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Job Level
About the role
- lead, develop, and drive key components of our Experience strategy for Health and Risk Solutions
- leverage external and internal listening capabilities as well as client experience tools
- identify gaps and opportunities to develop or improve experiences
- act as a key liaison across the organization
- help to identify, prioritize and lead execution of transformative initiatives
- drive implementation and expansion of digital capabilities
- facilitate Client journey mapping and service blueprinting
- collaborate with operational and research teams
Requirements
- Bachelor’s degree
- 5-7 years of industry and/or project management or related experience
- Market research, Design or CX experience preferred
- Experience with data analysis and synthesis required
Benefits
- generous vacation and sick time
- market-leading paid family, parental and adoption leave
- medical coverage
- company paid life and AD&D insurance
- disability programs
- partially paid sabbatical program
- 401(k) employer match
- stock purchase options
- employer-funded retirement account
- flexible, inclusive and collaborative work environment
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data analysisexperience strategy developmentclient experience toolsclient journey mappingservice blueprinting
Soft Skills
leadershipcollaborationcommunicationorganizational skillsprioritization
Certifications
Bachelor's degree