Client Advocate
Sun Life
full-time
Posted on:
Location Type: Hybrid
Location: Sacramento • California • Washington • United States
Visit company websiteExplore more
Salary
💰 $58,800 - $88,200 per year
About the role
- responsible for intake and resolution of Customer (U1000 lives) inquiries, problems and/or service requests
- act as the primary issue resolution owner
- take ownership of issues from beginning to end
- coordinate with necessary 'back office' areas to resolve inquiries
- track activities in CRM
- maintain tracking and reporting
- identify and drive business changes / continuous improvements
Requirements
- Bachelor's degree preferred
- 5+ years of client facing experience or equivalent education and experience
- excellent problem solving skills
- strong verbal and written communication skills
- thorough understanding of contract provisions and administrative policies and procedures
Benefits
- health insurance
- 401(k) employer match
- stock purchase options
- employer-funded retirement account
- generous vacation and sick time
- fully paid life and AD&D insurance
- disability programs
- partially paid sabbatical program
- flexible work arrangements
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
problem solvingverbal communicationwritten communicationownershipcoordinationtrackingreportingclient facing experiencebusiness change identificationcontinuous improvement
Certifications
Bachelor's degree