Director, Claims Risk Management
Sun Life
full-time
Posted on:
Location Type: Hybrid
Location: Waterloo • Canada
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Salary
💰 CA$110,000 - CA$180,000 per year
Job Level
About the role
- Support the VP, Chief Underwriter and Claims Risk Officer.
- Promote excellence and consistency in claims risk assessment across SLF Canada.
- Develop and conduct claim reviews/audits for Individual and Group products within the Claims COE.
- Continuously contribute to the development of the organization’s claims philosophies.
- Recommend and implement changes to claims philosophies, practices and processes and assist with new technologies.
- Champion and advocate for a positive claims experience for all clients of SLF Canada
- Participate in and coordinate reinsurance audits and ongoing communications regarding changes to claims policies.
Requirements
- Industry related courses ACS or ALHC.
- University degree, with preference given to medical, science, legal or business
- Minimum 10 years of claims adjudication experience including deep knowledge of Life, Critical Illness, Disability and Long-Term Care
- Minimum of 5 years in a leadership role
- Problem Solving and Analytical skills
- Strong People Skills
- Bilingualism (French, English, both oral and written) required for Quebec
Benefits
- Health insurance
- Flexible work arrangements
- Professional development opportunities
- Bonuses or incentive plans
- Paid time off
- Employee well-being programs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
claims adjudicationclaims risk assessmentclaims reviewsclaims auditsclaims philosophiesreinsurance auditsLife insuranceCritical Illness insuranceDisability insuranceLong-Term Care insurance
Soft Skills
problem solvinganalytical skillspeople skillsleadershipcommunicationadvocacycollaborationorganizational skillsclient experienceconsistency
Certifications
ACSALHC