Calculate and release Disability Benefit payments
Process and apply reimbursements from various sources such as CPP/QPP, WSIB, CSST, etc.
Review and comprehend contractual provisions
Assist and develop repayment plans for overpayments
Respond proactively to client inquiries or concerns
Handle inbound and outbound calls
Create an environment that promotes team member accountability and autonomy
Represent Sun Life professionally, internally and externally, and work well with partners and clients
Identify and suggest opportunities for process improvements

Requirements

Bilingualism (French, English, both oral and written) is required
Strong customer service experience with a Client-focus mindset
Tech-savvy with the ability to navigate multiple screens simultaneously
Active listening skills towards our Plan Members and Plan Sponsors
Detail-oriented with an ability to work with numbers
Organizational and time management skills
Thrive in a fast paced, high-volume production environment
Able to apply critical thinking to solve complex problems
Ability to take initiative and demonstrate sound judgement
Resilience while taking on new responsibilities or handling difficult situations
Commitment and excitement towards continuous learning – every challenge is a new opportunity for growth!

Benefits

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Applicant Tracking System Keywords

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Soft Skills

customer serviceclient-focus mindsetactive listeningdetail-orientedorganizational skillstime managementcritical thinkinginitiativesound judgementresilience