Sun Life

Bilingual Administrative Consultant – Group Benefits

Sun Life

full-time

Posted on:

Location Type: Hybrid

Location: Montreal • Canada

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Salary

💰 CA$58,000 - CA$93,000 per year

About the role

  • Utilize project management methodology to address annual events such as re-enrolments and new client installations and all client/member mass mailings (i.e. planning, communication, training, client requirements and execution)
  • Manage Plan Sponsor inquiries through all incoming mediums including potential interaction with Plan Members
  • Apply problem solving methodology to resolve adhoc issues
  • Provide initial and ongoing support to Plan Sponsors
  • Provide Member education and support (includes: face to face, written and verbal means)
  • Interact with individual plan members through employee life cycle (new hires, life events, retirement/termination, and ongoing member changes)
  • Establish and participate in the evolving processes and materials for this specialized product offering (i.e. work flow, training, processes, execution, operational excellence and quality assurance)
  • Provide input to the creation of customized forms, letters and other communication materials

Requirements

  • Bilingualism (French, English, both oral and written) is required to answer calls from English and French speaking clients across Canada and worldwide
  • 5 years client relationship management experience
  • Proficiency with data management tools such as Excel
  • Ability to analyze, organize, prioritize and problem solve
  • Ability to work with some degree of flexibility in order to manage continually changing priorities
  • Ability to multitask and work under pressure while maintaining a high degree of accuracy
  • Must have a positive attitude, a commitment to quality service and be able to cope with the stress inherent in the nature of multitasking and meeting client deadlines
  • Strong team player, with a high interest in working in cross-functional team environment
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project management methodologydata managementExcelproblem solving methodologyclient relationship management
Soft Skills
bilingualismcommunicationorganizationprioritizationmultitaskingflexibilitypositive attitudecommitment to quality serviceteam playerstress management