Bilingual

• Key contact for external client's outsourced group benefits administration services
• Plan and execute ongoing administration management of new and existing AdminPlus clients
• Develop member communication strategies and document administrative processes for support teams
• Partner with AdminPlus customer care centre and analyze trends/issues/successes on portfolio
• Ensure client's data integrity
• Work with implementation team for new AdminPlus client implementations
• Provide customized support, information and training to AdminPlus plan sponsors throughout annual benefit enrolment cycle and other member events
• Plan, build, test, create processes and consult with business partners on communication, legal, contracts, compliance and IT
• Utilize project management methodology for annual events, re-enrolments, new client installations and mass mailings
• Manage Plan Sponsor inquiries across mediums and interact with plan members through employee life cycle
• Establish and participate in processes and materials for product offering (workflow, training, processes, execution, operational excellence and quality assurance)
• Provide input to creation of customized forms, letters and communication materials

Bilingual Administrative Consultant, Group Benefits

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