Sumsub

Technical Support Engineer, L2

Sumsub

full-time

Posted on:

Location Type: Remote

Location: Anywhere in Asia

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Tech Stack

SQL

About the role

  • Providing technical support for B2B clients on the Sumsub platform.
  • Performing technical analysis and creating resolution plans.
  • Interacting with engineers for case ownership or escalation.
  • Collaborating with teams for clients’ technical queries.
  • Communicating via chat, email, and calls.

Requirements

  • Fluent in English & Mandarin (both oral and written).
  • Basic understanding of networking, web, API requests, and SQL.
  • Curiosity, calmness, and ability to satisfy customers.
  • Willingness to provide excellent support service.
  • Experience with debugging network requests is a plus.
  • Familiarity with Postman or API troubleshooting is a plus.
  • Hands-on experience in technical support for web or mobile applications is a plus.
Benefits
  • Remote-first, trust-based culture.
  • Extra time off: Your birthday is a holiday.
  • 10 personal days each year.
  • Seven sick days without paperwork.
  • Time to rest is part of the deal.
  • Work that matters: Real impact on digital trust.
  • Clear goals and open feedback.
  • Learning opportunities.
  • Team offsites: Fully covered trips to meet and collaborate.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
networkingwebAPI requestsSQLdebuggingtechnical supportweb applicationsmobile applicationsPostmanAPI troubleshooting
Soft Skills
curiositycalmnesscustomer satisfactionexcellent support servicecommunication