Sumsub

Customer Support Operator

Sumsub

full-time

Posted on:

Location Type: Remote

Location: Anywhere in the World

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Job Level

Junior

About the role

  • Responding to Customer Queries promptly and professionally.
  • Analyzing customer issues and providing solutions.
  • Keeping accurate records of chat interactions.
  • Staying updated on product and service changes.
  • Providing feedback for process improvement.
  • Collaborating with the customer support team for complex issues.

Requirements

  • Fluent in English.
  • At least 6 months of experience in Customer Support in B2B/B2C.
  • Knowledge of Zendesk, LiveChat, Slack.
  • Ability to work during weekends.
Benefits
  • Remote-first, trust-based culture.
  • True flexibility with working hours.
  • Extra time off for birthdays, personal and sick days.
  • Support for personal development and learning opportunities.
  • Team offsites covered by the company.
  • Friendly and inclusive work environment.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer supportproblem solvingrecord keeping
Soft Skills
communicationcollaborationfeedbackprofessionalism