Sumsub

Technical Support Engineer

Sumsub

full-time

Posted on:

Location Type: Remote

Location: United States

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Tech Stack

SQL

About the role

  • Providing technical support, configuration, and troubleshooting for issues with the Sumsub platform for B2B clients.
  • Performing technical analysis of reported problems and defining plans for resolving them.
  • Interacting daily with engineers to provide technical action plans or take ownership of cases requiring escalation.
  • Collaborating closely with teams to answer clients’ technical questions, acting as a liaison between client and internal resources.
  • Communicating with clients using chat, email, and outbound calls.

Requirements

  • Fluent in English (both oral and written, upper-intermediate as a minimum).
  • Basic understanding of networking, web, API requests, and SQL.
  • Curiosity, calmness, and thoughtfulness.
  • Experience with debugging network requests using the browser’s console (a plus).
  • Familiarity with Postman or practical experience with API troubleshooting (a plus).
  • Proficiency in Mandarin language (a plus).
  • Hands-on experience in technical support for web or mobile applications (a plus).
Benefits
  • Remote-first, trust-based culture.
  • No mandatory office days, no attendance trackers.
  • Extra time off for birthdays and personal days.
  • Seven sick days without paperwork.
  • Time off for Christmas and New Year.
  • Fair and transparent pay, benchmarked to the market.
  • Growth built in with clear goals and personal development plans.
  • Support for role-specific events and learning opportunities.
  • Team offsites with fully covered trips.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SQLnetworkingwebAPI requestsdebuggingPostmantechnical supportweb applicationsmobile applications
Soft Skills
curiositycalmnessthoughtfulnesscommunication