Customer Service Executive
SummitNext
full-time
Posted on:
Location Type: Remote
Location: Malaysia
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Salary
💰 MYR 1,800 per month
About the role
- Respond to customer inquiries and obtain customer information in a timely manner through calls, emails, and other contact tools
- Resolve customer complaints to achieve high customer satisfaction
- Record and submit customer complaints using the internal system according to the provided SOP
Requirements
- Diploma and above
- Excellent English and Malay communication skills (written, verbal, listening)
- 1–2 years of BPO experience will be an added advantage
- Customer-oriented mindset
- Pleasant interpersonal skills
- Willing to learn
- Team player
- Proficiency in office software and computer operation
- Ability to work in a fast-paced working environment and work under pressure
- Must be based in Sarawak and able to work from home (stable internet connection required)
Benefits
- EPF
- SOCSO
- Birthday Leave
- Annual Leave
- Maternity Leave
- Parental Leave
- Opportunities for promotion
- Professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
office software proficiencycomputer operation
Soft skills
excellent communication skillscustomer-oriented mindsetpleasant interpersonal skillswillingness to learnteam playerability to work under pressureability to work in a fast-paced environment
Certifications
diploma