SummitNext

Customer Service Executive, Mandarin Speaker

SummitNext

full-time

Posted on:

Origin:  • 🇲🇾 Malaysia

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Job Level

Mid-LevelSenior

About the role

  • Process client requests and solve issues via inbound phone calls and email while navigating multiple programs
  • Escalate issues to appropriate specialists via CRM tools when needed
  • Update clients on their request status
  • Achieve quarterly KPI targets set by the CS manager
  • Perform other ad hoc tasks assigned by the manager

Requirements

  • At least SPM
  • Good communication skills in English
  • Mandarin speaker (job title indicates)
  • Chinese language is a plus
  • Strong client-facing and communication skills
  • Troubleshooting and multitasking skills
  • Self-motivated and highly reliable
  • Customer service orientation
  • Willing to work on rotational shifts and off days (9-hour shifts including 1-hour lunch)
  • Willing to work in Ara Damansara, Selangor
  • Minimum 1 year working experience in the service industry is an advantage; fresh graduates encouraged (full training provided)