Customer Service Representative
Think Academy
Customer Service Executive, Mandarin Speaker
SummitNext
full-time
Posted on:
Location: 🇲🇾 Malaysia
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Process client requests and solve issues via inbound phone calls and email while navigating multiple programs
- Escalate issues to appropriate specialists via CRM tools when needed
- Update clients on their request status
- Achieve quarterly KPI targets set by the CS manager
- Perform other ad hoc tasks assigned by the manager
Requirements
- At least SPM
- Good communication skills in English
- Mandarin speaker (job title indicates)
- Chinese language is a plus
- Strong client-facing and communication skills
- Troubleshooting and multitasking skills
- Self-motivated and highly reliable
- Customer service orientation
- Willing to work on rotational shifts and off days (9-hour shifts including 1-hour lunch)
- Willing to work in Ara Damansara, Selangor
- Minimum 1 year working experience in the service industry is an advantage; fresh graduates encouraged (full training provided)
