Summit

NOC Administrator

Summit

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $20 - $30 per hour

Tech Stack

DNSLinux

About the role

  • Monitor infrastructure, network, and application alerts using approved monitoring tools
  • Acknowledge, triage, and document incidents in the ticketing system
  • Perform basic validation and troubleshooting steps using runbooks
  • Escalate unresolved or higher-severity issues to senior NOC or engineering teams
  • Support scheduled maintenance windows and routine operational tasks
  • Maintain accurate ticket notes and shift handoff documentation
  • Follow standard operating procedures and security guidelines

Requirements

  • Enjoy structured processes and working from defined procedures
  • Have strong attention to detail and organization skills
  • Communicate clearly in written and verbal formats
  • Stay calm and methodical when responding to alerts or incidents
  • Are comfortable working in a shift-based or 24/7 operational environment
  • Are curious about infrastructure, networking, or systems operations and eager to learn
  • Exposure to monitoring or ticketing tools (Bonus Points)
  • Basic knowledge of networking concepts such as IP, DNS, or TCP/UDP (Bonus Points)
  • Familiarity with Windows or Linux environments (Bonus Points)
  • Prior help desk, MSP, or technical support experience (Bonus Points)
  • Entry-level technical certifications (CompTIA A+, Network+, etc.) (Bonus Points)
Benefits
  • Flexible Time Off (yes, really)
  • Health, Dental, and Vision Insurance — with HSA/HRA options
  • 401(k) with 4% employer match
  • Life Insurance and Long-Term Disability coverage
  • Free employee colocation and cloud account
  • A fun, casual work environment where you can be yourself
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
troubleshootingnetworking conceptsIPDNSTCPUDPWindowsLinuxticketing systemsmonitoring tools
Soft Skills
attention to detailorganization skillsclear communicationcalm under pressuremethodical approachcuriosityeagerness to learn
Certifications
CompTIA A+CompTIA Network+