Summit School Services LLC

Billing Specialist

• Collaborate with Customer Service Centers to ensure timely and accurate customer billing
• Maximize revenue of customer billings in alignment with contract terms
• Maintain expertise in customer contracts
• Develop and maintain strong support relationship with Customer Service Centers
• Identify, understand, and resolve exceptions
• Generate quotes in collaboration with Business Development and Field Operations
• Review and compare invoices to contracts to identify and resolve discrepancies
• Review, prepare, and maintain a library of complex billing detail formats
• Provide insight and impacts to management to assist with decision making
• Identify potential process improvements
• Assist where needed in implementing process improvements
• Key support role for A/R function and the collections process
• Assist with other administrative duties as required

Billing Analyst

Business Development Rep

• Managing the development of qualified sales, acquisition bids, conversion targets
• Planning, evaluating, and leading the development of strategies and operational plans to ensure that the company is positioned to identify and respond to potential new business and revenue growth opportunities throughout all North American locations
• Identifying recurring issues, tracking trends, and leading the development of strategies to generate leads, secure referrals from current customers, address issues in order to enhance business development and profitable growth for the organization
• Managing the development of sustainable acquisition plans and business cases to maximize business and profit growth including identifying and creating a pool of potential sales opportunities and clients, collecting and analyzing competitive intelligence within specific communities, developing long-term acquisition plans/processes, and ensuring alignment with strategic business development directions
• Managing the development of bids, conversion plans, and business cases to achieve business growth and maximize revenue opportunities including identifying customer trends and competitor positioning
• Leading the development of responses to Requests for Proposals (RFPs) for bids/ conversions and the preparation of acquisition documents (e.g. Letters of Intent, Letters of Agreement, Contracts, etc.); ensuring they are accurately prepared and submitted within prescribed timeframes, facilitating the due diligence process and legal review, and responding to customer/seller inquiries
• Collaborating with the Financial Planning and Analysis Team in the development of bid models for the pricing of new business proposals and ensuring the validity of assumptions and accuracy of returns and cost structure
• Leading seller negotiations for successful acquisitions, managing associated due diligence activities, and facilitating execution of approved agreements and contracts within the financial parameters set forth by the company
• Developing communication strategies and working collaboratively with the internal operations teams to integrate new business plans (e.g. acquisitions, bids, and conversions) into ongoing program operations
• Providing business intelligence regarding new customers to facilitate a seamless transition into the company
• Executing expenditures within authorized limits and developing options/recommendations to address unplanned financial pressures
• Other duties as assigned

Director, Business Development

Director

• Assist each CSC Management team in developing vehicle accident and work-related injury prevention plans based on loss data and cause analysis
• Analyze KPI data and trends using large data platforms and systems to identify areas of focus
• Collaborate with area leadership teams and location personnel to address any identified areas of opportunity
• Develop and implement safety awareness programs
• Develop Safety Supervisor’s and Manager’s professional skills, including presentation, teaching, investigation, employee selection and evaluation
• Create cross-departmental relationships to meet the needs of the business
• Facilitate monthly calls with local area/region leadership teams to review current KPI performance, actions taken to prevent recurrence, provide updates to current initiatives/projects and share best practices
• Ensure area training program is consistent with requirements, including sufficient resources (trainers/trainee ratio and driver evaluator/master evaluators) meet the needs of the business
• Develop and implement safety communication and training programs
• Provide oversight of ELDT safety training with CSC management team in accordance with curriculum compliant with regulation
• Assist in the development of area/region leadership and local CSC management
• Collaborate with location teams and assist in training new safety committees
• Analyze the effectiveness of location coaches, local trainers, and evaluators to determine opportunities of improvement and recognition
• Identify and visit area locations based on needs, completing a facility review and debrief with location management team
• Conduct program audits as required by company policy
• Oversee implementation and on-going compliance of Company programs and government regulation
• Liaise with local team and federal regulators during onsite audits or inspections
• Conduct special projects as requested by the Vice President, Safety
• Other duties as assigned

Area Safety Director – West

Learning and Development

• Work with HR business partners and business leaders to identify and address organizational learning needs.
• Develop and implement innovative, creative, high-impact talent management programs that enable organizational, team and employee and business performance.
• Develop and ensure delivery of training to support business initiatives such as the implementation of new tools, technologies, and operational or maintenance processes.
• Support Driver in Training – Transforming the Ride, a project to implement regional training centers and oversee the Smith Certification process, required by all trainers to delivery Smith Systems defensive driving materials.
• Support the ASE program by ensuring maintenance technicians have access to training and testing required for certification.
• Support EV (Electric Vehicle) vendor relations towards the development and administration of vehicle maintenance trainings for each EV supplier.
• Maximize learning resources to address all operations key priorities, initiatives, campaigns, and strategic objectives.
• Contribute to thought leadership on instructional design, knowledge management best practices and use of innovative technologies and approaches.
• Leverage and manage external consultants or suppliers to ensure timely delivery of services within budget, and maximum ROI by impact on the end users.
• Oversee the administration and maximize the use of the Talogy’s Caliper behavioral assessment tool for use in competency development and selection processes.
• Support the design, implementation, and reporting of learning and performance management related tasks using the company’s talent management platform.

Billing Analyst

Director, Business Development

Area Safety Director – West

Senior Manager, Talent Development