Summit School Services LLC

Recruitment

• Conduct high number of phone interviews to assess minimum qualifications and basic communication skills of applicants
• Meet the set daily and weekly quota for number of phone interview passers to be processed for the next recruitment stage – Minimum 75 Screens a week
• Input necessary and accurate information in process trackers and the applicant database in a timely manner
• Monitor online resume databases and other resources
• Attend team meetings and calibration sessions with the recruitment consultants
• Other duties as assigned

Recruiting Screener – 90 Day Contract

Recruiting Screener

Customer Support

• Provide leadership, management and oversight responsibility for the Customer Service team
• Ensure the highest level of customer service possible
• Provide day-to-day direction - planning, coaching, training, coordinating and developing execution strategies for all activities of the Customer Service team
• Partner effectively with Senior Leadership and all NELLC functional teams to provide increasingly positive customer relationships
• Conduct ongoing customer needs analysis, and research of customer requirements
• Define and communicate customer service standards
• Develop and implement customer service policies and procedures
• Oversee the achievement and maintenance of agreed customer service levels and standards
• Direct the daily operations of the customer service team
• Plan, prioritize and delegate work tasks to ensure proper functioning of the department
• Ensure the necessary resources and tools are available for quality customer service delivery
• Review customer complaints
• Regularly contact customers to ensure customer satisfaction and timely resolution of any issues
• Track customer complaint resolution
• Assist in customer problem escalation, providing critical overview perspective
• Monitor accuracy of reporting and data base information
• Analyze relevant data to determine customer service outputs, trends etc.
• Identify and implement strategies to improve quality of service, productivity and profitability
• Liaise with company management to support and implement growth strategies
• Coordinate and manage customer service projects and initiatives
• Ensure budget requirements are met
• Evaluate and performance manage staff
• Identify and address staff training and coaching needs
• Exhibits the highest ethical best practices and personal integrity; Shares concerns about suspicious or inappropriate behavior with their supervisor or manager

Customer Service Manager

Data Scientist

• Partner with business leaders to define key performance metrics and measurable success criteria.
• Conduct exploratory analysis to identify revenue drivers, cost opportunities, and operational inefficiencies.
• Develop forecasting, segmentation, and predictive models to support planning and decision-making.
• Design and evaluate A/B tests and experiments to measure business impact.
• Translate analytical findings into clear executive-ready recommendations.
• Build and maintain scalable dashboards and KPI reporting using BI tools.
• Quantify financial impact and ROI of analytics initiatives.
• Present insights to senior leadership and influence strategic direction.