Sumitomo Pharma America, Inc.

Associate Director, Commercial Operations - Enterprise CRM

Sumitomo Pharma America, Inc.

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Salary

💰 $144,880 - $181,100 per year

Job Level

Senior

Tech Stack

CloudSFDCTableauVault

About the role

  • Define and execute the Veeva CRM roadmap aligned with commercial and medical strategies.
  • Establish governance processes to ensure data quality, compliance (e.g. PDRP, GDPR, CCPA), and system integrity.
  • Serve as the primary business owner of Veeva CRM, ensuring alignment with commercial goals.
  • Lead the configuration design, deployment, and continuous improvement of Veeva CRM modules (e.g., Veeva CRM, CLM, Approved Email, Engage).
  • Collaborate with Commercial IT and third-party vendors to manage system enhancements, integrations (e.g., MDM, data warehouses), and issue resolution.
  • Ensure seamless integration with other commercial platforms (e.g., Veeva Vault, Salesforce Marketing Cloud, BI tools).
  • Partner with Sales, Marketing, and Field Medical teams to translate business needs into CRM functionality.
  • Support territory alignment, call planning, and multichannel engagement strategies.
  • Monitor and improve field adoption through training, feedback loops, and change management.
  • Support development and maintenance of dashboards and KPIs to track field activity, HCP engagement, and CRM utilization.
  • Collaborate with Commercial Analytics to generate actionable insights from CRM data, as well as Commercial Reporting to identify metrics for integration in ongoing reporting.
  • Drive continuous improvement through data-driven recommendations.
  • Direct the Enterprise CRM team by providing guidance and mentorship, while ensuring ample opportunities for learning and that career goals are met
  • Act with speed, agility, and accountability, while adapting to evolving business needs
  • Cultivate meaningful internal and external partnerships, adding value and insights for the organization
  • Key Core Competencies
  • Strategic thinking and ability to align CRM capabilities with business goals.
  • Keen ability to prioritize competing requests keeping the focus on business priority
  • Strong project management and stakeholder engagement skills.
  • Excellent communication and cross-functional collaboration.
  • Analytical mindset with ability to derive insights from CRM data.
  • Deep understanding of pharmaceutical sales models and compliance requirements
  • Proven success leading and developing a team

Requirements

  • Bachelor's Degree
  • Minimum 10 – 15 years (w/o Masters) or 8 – 12 years (with Master’s) of relevant experience in biotech or pharmaceutical industry
  • 7+ years experience with Salesforce.com and/or Veeva
  • Extensive knowledge Veeva ecosystem (Vault PromoMats, CLM, Network, OpenData, Align and Vault CRM)
  • Extensive knowledge of MS Excel, Access and PowerPoint required.
  • Experience with Tableau and/or other BI tools preferred
  • Proven success leading and developing a team