Field Service Engineer
Sullivan & Cromwell LLP
full-time
Posted on:
Location Type: Hybrid
Location: West Palm Beach • Florida • United States
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Salary
💰 $63,000 - $83,528 per year
About the role
- Leading, directing, and conducting complex system commissioning and troubleshooting.
- Providing telephone troubleshooting support for customers and service technicians.
- Communicating effectively with customers and others while performing tasks such as troubleshooting, installation support and system commissioning. Includes extensive field and telephone support.
- Creating clear, concise, and complete commissioning procedures and troubleshooting documentation.
- Creating commercial proposals for service jobs.
- Working effectively in a team environment with other S&C employees, contractors, consultants, customers, and other project personnel.
- Conducting customer-training sessions and in training S&C personnel.
- Adhering to standard industry safety practices and S&C safety procedures.
Requirements
- Bachelor’s degree in engineering from an accredited college, university, technical school required.
- Strong computer skills in using both, office programs (Excel, Access and Word) and network communication protocols (DNP3, Modbus, IEC 61850 etc).
- Working knowledge of networking and IP protocols
- Knowledge of power electronic systems and controls for use in power distribution and overcurrent protection.
- Knowledge of utility SCADA systems from the substation computer to the central SCADA servers is preferred.
- Must be proficient with training, communication, and presentation skills.
- A proactive, tenacious, creative approach to solving problems.
- Proficiency in using test equipment, meters, and system analysis tools.
- Possess working knowledge of safety practices and electrical codes.
- Candidate must be willing to travel up to 60% of the time. Typical travel will be on weekdays and within the assigned region, however there may be a business need for travel outside the region as well as on weekends and holidays.
- US Citizen possessing or have the ability to obtain a valid US passport.
- Minimum of 21 years of age with a valid driver’s license and a good credit record.
Benefits
- Health and Welfare Benefits: Medical & Prescription, Dental, Vision, Health Care and Dependent Care Flexible Spending Accounts, Health Savings Account (HSA), Group Life Insurance, optional Supplemental Life and AD&D Insurance, Wellbeing Resources including Employee Assistance Program and Family Forming Benefits (i.e., Adoption and Fertility support)
- Leave Benefits: Vacation Time, Sick Time, Paid Holidays and Company Shutdown days, Short-Term Disability, Long-Term Disability, Other Leaves, Paid Parental Time and Military Leave
- Retirement Benefits: 401(k) Retirement Savings and Employee Stock Ownership Plan (KSOP) offering traditional and Roth 401(k) options and an Employee Stock Ownership Plan (ESOP) component; KSOP participants can receive annual ESOP company contributions of over 11% of eligible earnings (3% Core, up to 3.5% Match, Variable Periodic).
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
system commissioningtroubleshootingnetwork communication protocolsDNP3ModbusIEC 61850power electronic systemsutility SCADA systemstest equipmentsystem analysis tools
Soft Skills
communication skillspresentation skillsproblem-solvingteamworkcustomer supporttrainingcreativityproactivitytenacityorganization
Certifications
Bachelor’s degree in engineeringvalid US passportvalid driver’s license