suki.

Customer Success Manager

suki.

full-time

Posted on:

Location Type: Remote

Location: California • United States

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About the role

  • Drive successful training and adoption of Suki in major health system clients
  • Provide At The Elbow training for end users
  • Engage with practice managers and IT support teams
  • Work with Enterprise Customer Success Managers to meet strategic and tactical goals
  • Identify and drive resolution of risks and issues
  • Develop creative solutions to meet client needs
  • Collaborate with team and Marketing to optimize approach
  • Use data to measure success and opportunities for deeper engagement
  • Represent the voice of the customer within Suki
  • Provide structured customer insights to the Product team

Requirements

  • 5+ years of enterprise customer facing experience within healthcare SaaS
  • Exceptional communication, presentation, and conflict resolution skills
  • Ability to think critically, prioritize effectively and communicate expediently
  • Strong data analysis skills
  • Creative problem solving skills
  • Strong understanding of medical documentation and clinical workflows
  • Proficient in Microsoft Office, Google Suite and Microsoft office.
  • You are willing to travel extensively (up to 75%, as needed) across the US to deploy our products
Benefits
  • Career development opportunities
  • Remote work flexibility
  • Potential for travel (up to 75%)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analysismedical documentationclinical workflows
Soft Skills
communicationpresentationconflict resolutioncritical thinkingprioritizationproblem solving