suki.

Associate Customer Success Manager

suki.

full-time

Posted on:

Location Type: Remote

Location: California • United States

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Salary

💰 $126,000 - $129,000 per year

About the role

  • Collaborate closely with Enterprise Customer Success Managers to develop key skills.
  • Drive the successful implementation, deployment and adoption of Suki with major health system clients.
  • Develop and maintain strong relationships with key client stakeholders.
  • Provide At The Elbow training for end users and engage with practice managers and IT support teams.
  • Ensure strategic and tactical alignment, and manage on-time delivery across assigned functional areas.
  • Identify and drive the resolution of risks and issues, developing creative solutions.
  • Present periodic performance reviews to clients and engage on opportunities to expand usage and value.
  • Analyze customer metrics, craft high-impact client presentations, and drive rapid progress against goals.
  • Improve existing processes and develop new approaches for high levels of client and user satisfaction.

Requirements

  • 3+ years of enterprise customer facing experience within healthcare SaaS
  • Exceptional communication, presentation, and conflict resolution skills
  • Ability to think critically, prioritize effectively and communicate expediently
  • Strong project management skills
  • Creative problem solving skills
  • Strong understanding of medical documentation and clinical workflows
  • Proficient in Microsoft Office, Google Suite and Microsoft office.
Benefits
  • Impact: You’ll influence how nursing is represented in a category-defining AI product from day one.
  • People: Work alongside technologists, clinicians, and industry leaders who deeply respect nursing.
  • Momentum: Named by Fast Company as one of the most innovative companies and Google’s Partner of the Year for AI/ML.
  • Scale: Backed by top-tier investors with $165M raised and a massive market opportunity ahead.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementmedical documentationclinical workflows
Soft Skills
communicationpresentationconflict resolutioncritical thinkingprioritizationproblem solving