Enterprise Customer Success Manager
suki.
full-time
Posted on:
Location Type: Remote
Location: California • United States
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Salary
💰 $150,000 - $180,000 per year
About the role
- Be the overall quarterback of "Suki for Partners" (platform) accounts to manage relationships, drive adoption and make Suki’s platform customers successful.
- Develop and execute post-launch adoption strategies to drive usage and satisfaction among the platform customer's end-users.
- Drive platform stickiness, secure renewals, and own the revenue targets for upsell and expansion within the existing customer portfolio.
- Conduct regular, sophisticated business reviews focused not just on Suki's platform usage, but on the customer's revenue growth and end-user adoption of the joint solution with C-level executives and senior leaders.
- Have a basic understanding of platform architectures to be able to partner closely with customer product/engineering teams and Suki’s Solutions engineering team and manage relationships with our platform customers.
- Collaborate with the Suki’s partner enablement & customer’s sales, marketing, and channel teams to build training programs, collateral, and success stories that effectively position and sell the jointly-developed solution.
- Work flexible hours based upon client’s and providers’ schedules in different time zones across the US.
Requirements
- 5+ years of experience in an Enterprise Customer Success, Technical Account Management, or Strategic Partner Success role, preferably within a B2B SaaS, API, or Platform-focused company.
- Technical fluency with comfort discussing software development cycles, API integration, SDK implementation, and complex data flows. Ability to read and understand technical specifications is a must.
- Proven experience in managing channel partnerships or solutions that are resold, licensed, or embedded by a strategic customer.
- Demonstrated ability to drive significant business outcomes (revenue, scale, efficiency) for large, complex enterprise customers.
- Exceptional communication, presentation, and executive-level relationship management skills
- Bachelors in engineering, science or a technical discipline.
- Experience in the Health Tech, EMR, or Digital Health space preferred.
- Consulting or services experience & advanced degree preferred.
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
API integrationSDK implementationsoftware development cyclestechnical specificationsdata flowscustomer success strategiesrevenue growth managementbusiness reviewstraining program developmentcollateral creation
Soft skills
communication skillspresentation skillsrelationship managementcollaborationflexibilitystrategic thinkingproblem-solvingcustomer advocacyexecutive engagementbusiness outcome focus
Certifications
Bachelor's degree in engineeringBachelor's degree in scienceBachelor's degree in a technical disciplineadvanced degree (preferred)consulting certification (preferred)