SugarCRM

Senior Director, Professional Services

SugarCRM

full-time

Posted on:

Location Type: Hybrid

Location: Denver • Colorado • United States

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Salary

💰 $178,500 - $205,920 per year

Job Level

Senior

About the role

  • Mentor, coach, and develop consultants, managers, and future leaders within the practice.
  • Develop and implement strategies to grow the practice, including thought leadership, service offering and package innovation, and market positioning.
  • Serve as a trusted advisor to senior client stakeholders, cultivating long-term strategic partnerships.
  • Lead business development initiatives, including identifying new opportunities, developing proposals, and participating in sales campaigns.
  • Oversee project financials, resourcing, and performance metrics including utilization, revenue and TTV goals.
  • Contribute to Sugar’s overall strategy and cross-practice collaboration efforts.

Requirements

  • Bachelor’s degree required; MBA or other advanced degree strongly preferred.
  • 10+ years of consulting or professional services experience, with at least 4 years in a senior management role, in a SaaS environment.
  • Proven track record managing client portfolios exceeding 100 to 150 active engagements.
  • Demonstrated success in developing and maintaining senior client relationships.
  • Strong analytical skills and track record managing to a P&L or defined KPIs.
  • Experience driving revenue growth and contributing to firm-level business development strategies.
  • Strong leadership, people development, and team-building skills.
Benefits
  • Excellent healthcare package for you and your family
  • Savings and Investment – 401(k) match
  • Unlimited Paid Time Off
  • Paid Parental Leave
  • Online Legal Services (Rocket Lawyer)
  • Financial Planning Services (Origin)
  • Discounted Pet Insurance (Embrace Pet Insurance)
  • Corporate Benefit Program (Working Advantage). This benefit offers you exclusive travel and entertainment offers and special discounts that are not available to the general public
  • Health and Wellness Reimbursement Program
  • Travel Discounts
  • Educational Resources - Career & Personal Development Program
  • Employee Referral Bonus Program
  • We are a merit-based company - many opportunities to learn, excel and grow your career!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
consultingbusiness developmentfinancial managementKPI managementrevenue growthstrategic planningportfolio managementproject managementSaaS
Soft Skills
leadershipmentoringcoachingrelationship managementanalytical skillsteam buildingcommunicationstrategic thinking
Certifications
Bachelor's degreeMBA