Subtext

Customer Success Manager

Subtext

full-time

Posted on:

Location Type: Remote

Location: New York • United States

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • Manage end-to-end onboarding for new customers, including 10DLC registration, compliance verification, and technical setup
  • Ensure all customer campaigns meet carrier compliance requirements and maintain proper 10DLC registration status
  • Serve as the primary point of contact for day-to-day operational support and troubleshooting across our full client portfolio
  • Process campaign setup requests, including content approval workflows and technical configurations
  • Generate standard campaign reports and performance dashboards for customers
  • Manage campaign recaps and routine customer check-ins to ensure satisfaction and reduce churn
  • Create and maintain customer-facing documentation, setup guides, and onboarding materials
  • Track and monitor customer health metrics
  • Coordinate cross-functionally with product and dev teams to resolve customer issues
  • Document customer feedback and common issues to help inform product improvements

Requirements

  • 2+ years in a customer-facing, operations, or support role
  • You're detail-oriented, organized, and customer-obsessed
  • Comfortable working independently and following established processes
  • Strong written and verbal communication skills
  • You thrive on execution and getting things done efficiently
  • Ability to learn technical systems quickly and explain them clearly to customers
  • Comfortable presenting to and onboarding senior executives and stakeholders across client organizations
  • Comfortable managing multiple ongoing projects and priorities
  • Experience with compliance, carrier regulations, or SMS/messaging platforms is a plus
  • Comfortable working in spreadsheets and tracking data (Excel/Google Sheets)
  • Familiarity with CRM platforms (Salesforce, HubSpot, etc.)
  • Experience creating and upkeep customer-facing documentation or training materials
  • Basic understanding of APIs, webhooks, or technical integrations is a plus
  • Prior experience in a B2B SaaS environment is preferred but not required
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
10DLC registrationcompliance verificationtechnical setupcampaign setupcontent approval workflowsperformance dashboardscustomer health metricsAPIswebhookstechnical integrations
Soft Skills
detail-orientedorganizedcustomer-obsessedstrong written communicationstrong verbal communicationexecutionindependent workproject managementpresentation skillscustomer satisfaction