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Customer Success Manager

• Manage end-to-end onboarding for new customers, including 10DLC registration, compliance verification, and technical setup
• Ensure all customer campaigns meet carrier compliance requirements and maintain proper 10DLC registration status
• Serve as the primary point of contact for day-to-day operational support and troubleshooting across our full client portfolio
• Process campaign setup requests, including content approval workflows and technical configurations
• Generate standard campaign reports and performance dashboards for customers
• Manage campaign recaps and routine customer check-ins to ensure satisfaction and reduce churn
• Create and maintain customer-facing documentation, setup guides, and onboarding materials
• Track and monitor customer health metrics
• Coordinate cross-functionally with product and dev teams to resolve customer issues
• Document customer feedback and common issues to help inform product improvements