Client Success Manager
Marathon Health
Technical Writer, Customer Success
Submittable
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteSalary
💰 $65,000 - $90,000 per year
Job Level
Mid-LevelSenior
About the role
- Create clear, user-friendly guides, tutorials, and walkthroughs that support both new and experienced users of Submittable’s platform
- Write and maintain product documentation, including release notes and API guides, in close partnership with Product and Engineering teams
- Develop onboarding and self-service resources that accelerate customer time-to-value and reduce support needs
- Partner with Customer Success and Support to build troubleshooting guides, FAQs, and Help Center content that empowers users
- Support internal teams with knowledge-sharing resources, training materials, and documentation that make complex processes easy to understand
Requirements
- 3–5+ years in technical writing, preferably in a SaaS or enterprise software environment
- Experience creating documentation for Help Centers, Knowledge Bases, or Support Portals
- Familiarity with REST APIs and API documentation standards (OpenAPI/Swagger)
- Comfortable using documentation tools like Jira, Zendesk, Confluence, Intercom, or Git-based systems
- Strong organizational skills and attention to detail
