Customer Success Manager – Capital Markets
FactSet
Client Success Manager
Stylitics
full-time
Posted on:
Location Type: Hybrid
Location: New York City • New York • 🇺🇸 United States
Visit company websiteSalary
💰 $93,000 - $119,000 per year
Job Level
Mid-LevelSenior
About the role
- Strategic Ownership: Manage a portfolio of 10–15 accounts, developing strategic success plans that align client objectives with Stylitics’ solutions.
- Client Advocacy: Serve as the primary point of contact for clients, fostering trusted relationships with executives and stakeholders, while surfacing feedback internally to enhance our products and services.
- Retention, Renewal & Growth: Monitor account health, anticipate churn risks, and proactively implement retention strategies; own renewal activities and identify and convert expansion opportunities in partnership with Sales and internal teams.
- Value Realization: Continuously demonstrate ROI by providing data-driven insights, monthly performance reports, and executing client business reviews to reinforce value, opportunities, and areas of focus.
- Driving Results: Consistently achieve strong results on GRR, NRR, and client satisfaction (NPS/CSAT) as key measures of success.
- Collaboration & Leadership: Partner with internal teams (Sales, Product, Engineering, Styling, Analytics, Operations) to deliver on client goals and support company-wide initiatives.
- Operational Excellence: Maintain accurate account documentation and information to benefit current and future team members.
- Continuous Improvement: Continuously build the knowledge and competencies that drive client success, while supporting peer CSMs through best practice sharing, mentoring, and in-the-moment coaching; contribute to evolving client success frameworks, processes, and tools to scale best practices across the team.
Requirements
- Bachelor’s Degree from an accredited college or university in Fashion Merchandising, Business Management, Marketing, Communications, or other related fields
- 3+ years of account or project management experience within the B2B SaaS/E-commerce industry
- Experience in creating customer Success Plans and building strategic roadmaps with customer stakeholders to achieve business objectives
- Experience with retail, merchandising, e-commerce industries is a strong plus
- Experience with tracking and measuring key business metrics (CARR, NRR, GRR)
- Confident communication (written and oral) skills and a demonstrated ability to work collaboratively with all levels of internal and external organizations
- Strong problem-solving, attention to detail, organizational, and time management skills, along with demonstrated strategic thinking abilities
Benefits
- Vision and dental insurance options that are fully covered by us
- Medical plan coverage, with options that start at no cost to you
- Competitive salary along with career planning for the future
- For this role, stock options in a company that is growing rapidly and successfully
- Commuter benefits program
- Company matched 401k plan to help plan for your future
- Generous paid time off policies
- Work events - both virtual and in person
- Access to ClassPass - a company paid benefit giving you access to numerous physical and mental well being needs
- Working with fun, hardworking, nice people who are committed to making a difference
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
account managementproject managementcustomer success plansstrategic roadmapsbusiness metrics trackingCARRNRRGRR
Soft skills
confident communicationcollaborationproblem-solvingattention to detailorganizational skillstime managementstrategic thinking
Certifications
Bachelor’s Degree
