Customer Success Manager

• Strategic Ownership: Manage a portfolio of 10–15 accounts, developing strategic success plans that align client objectives with Stylitics’ solutions.
• Client Advocacy: Serve as the primary point of contact for clients, fostering trusted relationships with executives and stakeholders, while surfacing feedback internally to enhance our products and services.
• Retention, Renewal & Growth: Monitor account health, anticipate churn risks, and proactively implement retention strategies; own renewal activities and identify and convert expansion opportunities in partnership with Sales and internal teams.
• Value Realization: Continuously demonstrate ROI by providing data-driven insights, monthly performance reports, and executing client business reviews to reinforce value, opportunities, and areas of focus.
• Driving Results: Consistently achieve strong results on GRR, NRR, and client satisfaction (NPS/CSAT) as key measures of success.
• Collaboration & Leadership: Partner with internal teams (Sales, Product, Engineering, Styling, Analytics, Operations) to deliver on client goals and support company-wide initiatives.
• Operational Excellence: Maintain accurate account documentation and information to benefit current and future team members.
• Continuous Improvement: Continuously build the knowledge and competencies that drive client success, while supporting peer CSMs through best practice sharing, mentoring, and in-the-moment coaching; contribute to evolving client success frameworks, processes, and tools to scale best practices across the team.

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