System administration: You manage and optimize complex client environments with up to 1,500 endpoints — including servers, cloud services and cybersecurity.
2nd/3rd level support: You assist colleagues and client IT teams with 2nd and 3rd level support via remote access or on-site at the customer.
Network & security: You configure firewalls, VPNs, routing, switching and Wi‑Fi solutions — with a focus on performance and security.
Modern workplace: You implement solutions for hybrid work, endpoint management, collaboration and identity management.
Migrations: You plan, implement and migrate IT infrastructures — from Microsoft 365 and Azure to Windows Server environments, firewalls and networks.
Customer-facing: You work directly with customer IT departments, provide technically sound advice and support projects through to go‑live.
Proactive monitoring: You continuously monitor relevant customer systems and IT services.
Documentation & standards: You keep clear documentation, develop best practices and ensure your know‑how is shared within the team.
Teamwork: For larger projects or specialist topics you contribute your expertise and work closely with colleagues.
Proactive development: You introduce new ideas, tools and technologies to continuously improve our services.

Requirements

You show initiative and a strong sense of responsibility — you take ownership of projects rather than following a one‑size‑fits‑all approach.
You demonstrate outstanding solution- and service-orientation both with customers and within the team.
You have completed an IT qualification and have several years of professional experience in a larger IT department or with an IT service provider (preferably with managed services).
You know Microsoft 365, Azure, Windows 11 and hybrid work scenarios not just from documentation — you can implement them for customers.
Networks are not new to you: routing, switching, VLANs, Wi‑Fi and firewalls (pfSense, Fortinet or similar) are part of your daily work.
You are proficient in Windows Server environments (AD, File, DNS, DHCP) and know how to plan and execute migrations cleanly.
Backup and storage solutions are not a “next click” for you — you can design and implement them for customers.
You have a strong awareness of cybersecurity and can react quickly to potential incidents.
Experience with RMM, PSA or other MSP tools is a great plus.
You speak fluent German and solid English to communicate with customers and international vendors/partners.
A customer- and solution-oriented working style is a matter of course for you.
You are always willing to learn, excel in customer skills and act independently when required.

Benefits

Challenging projects in cloud, cybersecurity and managed services — business‑critical IT that truly advances companies
Shared mindset and respectful working environment
Flat “you” hierarchy in a young, innovative start‑up without legacy burdens
Commitment to durable solutions and minimizing IT downtime
Modernly designed offices and workstations
An open ear for innovative and creative suggestions (new tools, techniques, etc.)
Free coffee, water and tea (…and occasionally fruit and cake)
Birthday leave — you have the day off on your birthday!
Smartphone and laptop also available for private use
Opportunities for development within the company
Real home office culture — results matter, not where you sit
Discounted gym membership
Individual training, further education and certification opportunities

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

system administration2nd level support3rd level supportnetwork configurationfirewallsVPNsroutingswitchingWindows Servercybersecurity

Soft Skills

initiativeresponsibilitysolution orientationservice orientationteamworkproactive developmentcustomer skillsindependencecommunicationownership

Certifications

IT qualification