Customer Service Associate
MassMutual
Customer Experience Supervisor (Remote)
Stryker
full-time
Posted on:
Location: California • 🇺🇸 United States
Visit company websiteSalary
💰 $60,100 - $121,600 per year
Job Level
JuniorMid-Level
Tech Stack
SaltStack
About the role
- Lead, train, and mentor a team of Customer Service Representatives, providing guidance and support to ensure the highest levels of Customer Service.
- Monitor and evaluate team performance, providing feedback and coaching to enhance individual and team productivity.
- This role will manage team building, employee engagement, new product implementation, and general customer service activities will be part of the day-to-day operations.
- Manages customer retention (CRM) including participating in the resolution of customer concerns and defining and developing a customer contact strategy.
- Analyzes operational processes, escalation procedures and performs training needs assessments for identifying opportunities for service delivery improvements and value add to the customer/clients.
- Liaises between customers and manufacturing, sales, field service, order processing and accounting to resolve status, production, delivery and billing inquiries.
- This is a remote role, preferably located in the US West region.
- You will travel 10% of the time to quarterly meetings, in-person meetings, and team-building activities.
- Interview, hire, train, develop, and engage top talent while ensuring a pipeline of talent is established for future roles.
- Utilize SAP, Salesforce, Genesys, MS Office Application, Teams
Requirements
- Bachelor’s degree required.
- 2+ years of professional experience required.
- 2+ years of customer service-related experience required.
- 2+ years of leadership experience required.
- Experience with SAP, Salesforce, MS Office applications preferred.
- Medical Device or Healthcare experience preferred
- Call Center Experience preferred
