Stryker

Product Support Specialist, Junior

Stryker

full-time

Posted on:

Location Type: Hybrid

Location: Santa Maria da Feira • Portugal

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Job Level

Junior

About the role

  • Servicing existing and new customer base within the theatre and clinical environment.
  • Providing support for MAKO robotic procedures, and manual joint replacement surgeries.
  • Providing theatre and wider HCP staff with training on Stryker products.
  • Working closely with team members within the defined region, and the Regional Sales Manager, to ensure customer service levels are best in class.
  • Auditing theatre Stryker stock (implants, disposables and instruments), managing consignment inventory and ensuring good asset management practice.
  • Understanding the clinical application of the broader Stryker business to always offer customers the best possible solution.
  • Conducting trials and evaluations of products in both theatre and the clinical environment as and when required.
  • Implementation of training, provision of instruments and implementation of new Stryker business. This could include organizing and conducting training workshops and events for a broad customer group.
  • Communicating essential features and benefits of products and their clinical application.
  • Always demonstrating outstanding ethics.
  • Treating customers and other employees with respect and representing Stryker in the best possible light.
  • Behaving with integrity and delivering on commitments within required timescales.
  • Observing customer needs and liaising with sales colleagues to follow up on and introduce new or additional Stryker products and/or support.
  • Maintaining a basic business plan highlighting daily, weekly, and monthly objectives.
  • Developing an understanding of the local healthcare environment and regional strategy.
  • Additional responsibilities as directed by RSM (Regional Sales Manager).

Requirements

  • Bachelor’s degree within the field of biomedical engineering, medical technology, health sciences or Medical Certification (i.e. CST, PT, CPT, etc.)
  • From 1-2 years of experience
  • Fluency in Portuguese, Spanish and English is required (C1 level)
  • Valid driver’s license
  • Experience in operating room is highly preferred
  • Previous experience as Product specialist, Clinical specialist, Nurse, or Biomedical engineer in the healthcare industry
  • Master’s degree within the field of biomedical engineering, medical technology, and health sciences
  • Experience with clinical training and education programs
  • Demonstrated knowledge of business administrative and clerical procedures and systems (e.g., word processing, file management and record maintenance)
Benefits
  • Company Car
  • MAKO Product Training
  • Flat hierarchies and responsibility
  • We grow talent
  • Team spirit & engagement
  • Competitive salary
  • Recognition of your performance
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
biomedical engineeringmedical technologyhealth sciencesclinical trainingproduct evaluationasset managementinventory managementoperating room experiencemanual joint replacement surgeryMAKO robotic procedures
Soft Skills
customer servicecommunicationteam collaborationethicsintegrityrespectcommitmentobservational skillsorganizational skillstraining and education
Certifications
CSTPTCPTBachelor's degreeMaster's degree