Product Support Specialist, Junior
Stryker
full-time
Posted on:
Location Type: Office
Location: Santa María da Feira • Portugal
Visit company websiteExplore more
Job Level
About the role
- Serving existing and new customers in the theatre and clinical environments.
- Providing support for MAKO robotic procedures and manual joint replacement surgeries.
- Training theatre and wider HCP staff on Stryker products.
- Working closely with team members within the defined region and the Regional Sales Manager to ensure best-in-class customer service levels.
- Auditing theatre Stryker stock (implants, disposables and instruments), managing consignment inventory, and ensuring good asset-management practices.
- Understanding the clinical application of the broader Stryker business to consistently offer customers the best possible solution.
- Conducting product trials and evaluations in both theatre and clinical settings as required.
- Implementing training, providing instruments, and supporting the introduction of new Stryker products.
- Organizing and conducting training workshops and events for a broad customer group when required.
- Communicating key product features, benefits, and clinical applications.
- Demonstrating exemplary ethical behavior at all times.
- Treating customers and colleagues with respect and representing Stryker professionally.
- Acting with integrity and delivering on commitments within agreed timescales.
- Observing customer needs and liaising with sales colleagues to follow up on and introduce new or additional Stryker products and/or support.
- Maintaining a basic business plan highlighting daily, weekly, and monthly objectives.
- Developing an understanding of the local healthcare environment and regional strategy.
- Performing additional responsibilities as directed by the Regional Sales Manager (RSM).
Requirements
- Bachelor’s degree in biomedical engineering, medical technology, health sciences or relevant medical certification (e.g., CST, PT, CPT).
- 1–2 years of relevant experience.
- Fluency in Portuguese, Spanish and English (C1 level) is required.
- Operating room experience is highly preferred.
- Previous experience as a Product Specialist, Clinical Specialist, Nurse, or Biomedical Engineer in the healthcare industry.
- Master’s degree in biomedical engineering, medical technology, or health sciences (desirable).
- Experience delivering clinical training and education programs.
- Demonstrated knowledge of business administrative and clerical procedures and systems (e.g., word processing, file management, and record maintenance).
Benefits
- Company car.
- MAKO product training.
- Flat hierarchies and responsibility.
- Career development and talent growth.
- Team spirit and engagement.
- Competitive salary.
- Recognition of your performance.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
biomedical engineeringmedical technologyhealth sciencesclinical trainingproduct trialsasset managementinventory managementoperating room proceduresmanual joint replacement surgeriesrobotic procedures
Soft Skills
customer servicecommunicationteam collaborationethical behaviorintegrityrespectorganizational skillscommitmentobservational skillstraining and education
Certifications
CSTPTCPTBachelor’s degreeMaster’s degree