Stryker

Customer Service Representative

Stryker

full-time

Posted on:

Location Type: Hybrid

Location: Duisburg • Germany

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Tech Stack

ERPOracle

About the role

  • Independent handling of repair and work orders, including management of loaner devices
  • Organization and coordination of returns and pickups, and processing of delivery receipts and price inquiries
  • Proactive, solution-oriented communication with internal and external customers via email and phone
  • Invoicing, including resolution of invoice disputes and payment issues in collaboration with customers and internal departments
  • Documenting and tracking problem resolutions
  • Conducting follow-up investigations and reporting to meet KPIs
  • Participation in (European) projects for continuous process optimization

Requirements

  • Completed commercial vocational training (e.g., office clerk, industrial clerk) or a comparable qualification
  • At least 2–3 years of customer service experience in a manufacturing company, including order management
  • Proficient in MS Office, ERP systems (e.g., Oracle), and CRM systems such as Salesforce
  • Excellent understanding of customer service processes and practical experience
  • Excellent understanding of good documentation practices and record archiving
  • Strong communication skills, a high degree of customer orientation, and a structured, solution-focused working style
  • Fluent German and good written and spoken English
Benefits
  • Thanks to our flexible working-time model, you have the option to work partly from home. However, regular on-site presence at our Duisburg location is required to build strong relationships and maintain personal contact with colleagues and specialist departments.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
order managementinvoicingproblem resolutiondocumentation practicesrecord archiving
Soft Skills
communication skillscustomer orientationsolution-focused working styleorganizational skillsproactive communication
Certifications
commercial vocational training