StructureFlow

Customer Success Manager

• Building the world’s first visual modelling solution for corporate structures and transactions; mission to transform the way professionals work with complex information.
• StructureFlow has secured Series A funding and is scaling, working with over 50 international law firms including 3/5 of the UK Magic Circle and a sizable segment of the US AMLAW 200.
• Users are leading lawyers, accountants and finance professionals who demand high standards; role requires immersion in client challenges and creating delightful solutions.
• Foster a dynamic, collaborative, global culture where innovation thrives.
• Manage a portfolio of high-value clients and act as strategic lead for adoption, expansion, onboarding, implementation, training, adoption, retention, and satisfaction.
• Take full ownership of client relationships and serve as trusted strategic advisor; lead QBRs and renewals and manage senior-level stakeholders.
• Handle escalated client issues working with cross-functional teams and escalate when necessary.
• Use data insights to foster growth and expand into new verticals and regions; analyze client usage patterns to recommend initiatives.
• Serve as day-to-day contact, build trust and rapport, identify opportunities and document best practices.
• Partner with product to incorporate client perspectives into the roadmap and communicate enhancements to clients.
• Collaborate with sales and marketing to boost referrals, develop case studies, and maintain customer-success metrics.

Senior Client Success Manager