Client Success Manager

StructureFlow

Client Success Manager driving client engagement and adoption of a structural intelligence platform for legal and finance sectors. Managing enterprise accounts and ensuring product integration into client workflows.

Posted 4/20/2026full-timeLondon • 🇬🇧 United KingdomMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Pre-sales pilots - For complex evaluations, work alongside the Revenue team from Selection onwards, contributing the CS perspective on deal quality and continuity before the contract is signed
Onboarding & first value - Own accounts from contract signature, finalise the Customer Success Plan (CSP), and drive each account to a named first-value milestone on a live piece of work
Adoption - Move accounts from "this works for a few people" to "this is how we do things" — through proactive health monitoring, QBRs grounded in impact, and cohort expansion.
Expansion & Renewal - Manage renewals from six months out, maintain a live whitespace plan, and develop expansion opportunities to the point of handoff to the AE.

Requirements

What you’ll need

Domain experience is a must.
3+ years in enterprise CS/account management in B2B SaaS/professional services tech
A passion for creating and iterating on strategy and executing against a plan
Track record managing renewals and expansion
Comfortable managing senior stakeholders, not just operational contacts
Experience with typical CS tooling: HubSpot, Planhat, Gainsight, ChurnZero, or equivalent
You write well: a significant amount of the role is written communication
London based and willing to work from our London office at least 2-3 days per week
Desirable: Legal, Accounting or Finance qualifications or prior experience working in these industries
Understanding of the broader culture of compliance governing how firms adopt digital tools
Ideas for how AI technology can be used to accelerate the CS workflow and drive client experience.
Experience contributing to a CS function being built, not just inheriting a mature one

Benefits

Comp & perks

Competitive salary and performance-based bonus.
Flexible working – a combination of in-office, remote work, and business travel
Learning & Development budget
Opportunity to join a dynamic, early-stage startup in our mission to transform how legal, professional services firms and alternative finance funds master complexity
High impact work that really matters – success in this role will drive our company forward and have an outsized impact on our business and clients

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer success managementaccount managementrenewals managementexpansion strategyhealth monitoringwritten communicationB2B SaaSprofessional services

Soft Skills

strategic thinkingstakeholder managementproactive approachcollaborationadaptability

Certifications

Legal qualificationsAccounting qualificationsFinance qualifications