Strongpoint Partners

Bookkeeper

• Serve as the go-to expert and trusted partner for a portfolio of up to 150 clients.
• Ensure businesses run smoothly and employees are paid accurately.
• Act as primary point of contact for client inquiries, providing guidance, troubleshooting issues, and delivering proactive support.
• Manage payroll cycles, employee management, GL reconciliation, time & attendance, and accrual maintenance.
• Troubleshoot payroll software issues and communicate solutions confidently.
• Handle escalated or complex payroll situations and own the outcome.
• Maintain up-to-date industry knowledge and monitor regulatory changes.
• Assist with department projects, client initiatives, and cross-departmental collaboration.
• Support integrations with HRIS, timekeeping systems (SwipeClock), General Ledger platforms, and Retirement providers.
• Contribute to client retention and overall growth by delivering high-quality service.

Payroll Client Success Specialist

Administration

• RPCG (Strongpoint Partner) seeking senior-level Retirement Plan Administrator with strong plan design, compliance, and client relations expertise.
• Partner with an existing Sr. Plan Administrator to perform all levels of administration and work closely with management on testing.
• Manage and perform A-Z administration for a caseload of small to midsize plans (census completion, recordkeeping, reconciliation, compliance testing, client service).
• Maintain industry knowledge and keep up to date with changing 401(k) legislative requirements.
• Provide superior client service, responsiveness and communication; own stewardship of assigned business relationships.
• Utilize administration systems ASC and other technologies to maximize efficiencies.
• Read and interpret legal plan documents and amendments; discuss plan design changes and options with clients.
• Review and import census data and reconcile participant account data, including receivable contributions.
• Perform and understand ADP/ACP, 415, 410(b), Top Heavy and 401(a)(4) non-discrimination testing.
• Maintain team approach by assisting in appropriate areas; other duties as assigned.

Payroll Client Success Specialist

Retirement Plan Administrator, RCPG