Strongbridge LLC

Systems Engineer

• Provide technical guidance to an Operations team mainly comprised of Tier 1 / Tier 2 Techs
• Provide direct assistance to end-users, engaging with customer satisfaction and efficient troubleshooting/ensuring the successful completion of implementation projects.
• Demonstrated strong business process analysis and business analysis capabilities, specifically transforming requirements into actionable next steps.
• Collaborative approach to develop and nurture new relationships with several external customers and stakeholders.
• Manages IT Infrastructure with experience in various technologies such as Disaster recovery, Backups, O365, and more.
• Experience with network administration and ServiceNow IT Service Management
• Assist in implementation of Ops Security Compliance aligned to all IT assets
• Experience developing policy, procedure and SOP documentation
• Responsible for the design, implementation, daily operations and maintenance of Microsoft SCCM at the enterprise level.
• Extensive experience with break-fix to maintain IT equipment and IT service uptime.

Senior Systems Engineer