Field Service Technician
Hitachi
Field Service Technician
Strong Technical Services
full-time
Posted on:
Location: North Carolina • 🇺🇸 United States
Visit company websiteSalary
💰 $24 - $30 per hour
Job Level
Mid-LevelSenior
Tech Stack
Assembly
About the role
- Provide technical support, preventive maintenance, installations, site surveys, demand and emergency services for digital cinema equipment
- Perform maintenance on cinema projection equipment, digital signage, sound systems, servers, and power supplies
- Determine and execute customer support plans and demand service
- Test electronic assemblies and components using meters, color meter, resistance bridge, oscilloscope, and computerized test equipment
- Examine equipment for defects, replace defective components, repair equipment, and perform field testing
- Resolve firmware and software issues
- Investigate customer complaints about quality, tolerances, specifications, and delivered condition of products
- Record, analyze, and report production quality and customer complaint status using written and electronic reporting
- Install electronic or digital equipment and perform testing
- Record daily activities in Field Point including work description, expenses, hours, labor, and travel
- Take ownership and perform additional duties as assigned
- Position requires in and out of market travel up to 70-80% and ability to work weekends, holidays, and be on-call
Requirements
- Associate's degree (A. A.) or equivalent from two-year college, or equivalent combination of education and experience
- Experience with electronics related to the Pro-Av market
- Familiarity with computer and networking concepts and architecture
- Experience with digital cinema equipment (preferred)
- Strong attention to detail
- Proficient with MS Office
- Exceptional customer service skills
- Valid state-issued driver’s license
- Ability to stand, sit, squat and bend for extended periods
- Excellent verbal and written communication skills
- Comfortable working in a high-stress, fast-paced environment with shifting priorities
- Excellent time management, organizational, and analytical skills
- Self-starter able to find and resolve issues
- Ability to interface with a wide range of personnel
- Willingness to travel in and out of market up to 70-80% and work weekends, holidays, and on-call
