Director of Pharmacy Services – Non-Dispensing Pharmacy Operations
Strive Compounding Pharmacy
full-time
Posted on:
Location Type: Hybrid
Location: Mesa • Arizona • United States
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Salary
💰 $130,000 - $180,000 per year
Job Level
About the role
- Create a roadmap for scaling non-dispensing operations with measurable outcomes tied to patient/provider experience
- Lead and develop managers and teams across Data Entry, Clinical Review, and Customer Care, fostering a culture of accountability, service, and continuous improvement.
- Own day-to-day non-dispensing operations, ensuring accuracy, compliance, efficiency, and exceptional service for patients, prescribers, and partners.
- Partner closely with the VP of Customer Experience to set a scalable strategy, define KPIs, and execute on operational and experience-focused initiatives.
- Design, implement, and refine workflows, SOPs, and training programs that support quality, turnaround time, and regulatory compliance.
- Collaborate with Quality, Compliance, and IT to maintain adherence to state and federal regulations and to leverage technology for workflow optimization.
- Use data and performance metrics to identify trends, solve operational issues, and drive improvements in productivity, service levels, and customer satisfaction.
- Lead change management efforts related to new systems, processes, and service offerings, ensuring effective communication and adoption across teams.
Requirements
- Doctor of Pharmacy (PharmD) preferred; active pharmacist or pharmacy technician license in good standing required.
- 5+ years of experience in pharmacy operations, with at least 2 years in a senior leadership or director-level role.
- Experience in a compounding or specialty pharmacy environment is preferred.
- Demonstrated success leading multi-team operations with a track record of scaling operations
- Strong knowledge of pharmacy workflows, regulatory requirements, and quality principles.
- Proven track record of building teams, coaching leaders, and improving processes using data and metrics.
- Excellent communication skills and the ability to collaborate effectively with clinical, operational, and executive stakeholders.
Benefits
- Employer paid healthcare coverage available after 30 days of employment
- Choice of an FSA/HSA
- Voucher for new hire scrubs (if applicable)
- Parental leave
- 401(k) plan with matching contributions
- Weekends and holidays off
- FREE COMPOUNDED MEDS to employees and immediate family members.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
pharmacy operationsdata analysisworkflow designSOP developmentregulatory compliancechange managementperformance metricsquality principlescustomer experience strategyscalable strategy
Soft Skills
leadershipteam buildingcoachingcommunicationcollaborationaccountabilityservice orientationcontinuous improvementproblem solvingadaptability
Certifications
Doctor of Pharmacy (PharmD)pharmacist licensepharmacy technician license