Strive Compounding Pharmacy

Operations

• Create a roadmap for scaling non-dispensing operations with measurable outcomes tied to patient/provider experience
• Lead and develop managers and teams across Data Entry, Clinical Review, and Customer Care, fostering a culture of accountability, service, and continuous improvement.
• Own day-to-day non-dispensing operations, ensuring accuracy, compliance, efficiency, and exceptional service for patients, prescribers, and partners.
• Partner closely with the VP of Customer Experience to set a scalable strategy, define KPIs, and execute on operational and experience-focused initiatives.
• Design, implement, and refine workflows, SOPs, and training programs that support quality, turnaround time, and regulatory compliance.
• Collaborate with Quality, Compliance, and IT to maintain adherence to state and federal regulations and to leverage technology for workflow optimization.
• Use data and performance metrics to identify trends, solve operational issues, and drive improvements in productivity, service levels, and customer satisfaction.
• Lead change management efforts related to new systems, processes, and service offerings, ensuring effective communication and adoption across teams.

Director of Pharmacy Services – Non-Dispensing Pharmacy Operations

Onboarding Specialist

• Manage Onboarding: Facilitate the onboarding process for new clinics in a timely manner with clear instructions, ensuring a seamless experience.
• Collect Feedback: Capture customer feedback to improve the onboarding process and experience.
• Cross-functional Collaboration: Work closely with internal teams such as Customer Success and Customer Experience, escalating issues to the appropriate teams, creating and updating customer education materials pertaining to the provider portal, and ensuring customer satisfaction.
• Onboarding Project Support: Assist with onboarding tasks such as creating Office Manager accounts after initial set-up, route inquiries from shared inbox and Slack channels to appropriate teams.
• CRM Utilization: Effectively utilize HubSpot CRM to meticulously track and manage onboarding progress. Create and maintain internal documentation and customer records with a focus in data integrity/cleanliness with the highest confidentiality and data security standards.

Client Onboarding Specialist

Learning and Development

• Develop and deliver training (in all training modalities)
• Collaborate with stakeholders
• Facilitate deep dives into training needs
• Support product enhancements
• Increase the team's visibility
• Utilize data storytelling to identify training needs.
• Apply up-to-date expertise to the development, execution, and improvement of training plans
• Create training that encompasses onboarding, cross-training, upskilling/reskilling, functional business changes, employee development, and functional leadership development
• Identify and address operational needs with training development and/or enhancements
• Build relationships and partnerships with key stakeholders
• Analyze and evaluate requests for training to guide curriculum development
• Align training assessments with the operational business
• Lead the architecture and development of new training and training programs
• Oversee project teams responsible for designing new curriculum
• Support the company mission, values, and standards of ethics and integrity.

Instructional Designer – Learning Architect

Billing Specialist

• Generate and manage monthly billing for house account clinic.
• Schedule and manage ACH withdrawals.
• Update and monitor payment methods across multiple clinic accounts.
• Review and balance statements to ensure accuracy.
• Audit invoices to detect pricing and typing discrepancies.
• Maintain a high level of accuracy and attention to detail in all billing duties.
• Perform additional tasks and responsibilities as assigned.
• Take direction effectively and work independently when required.
• Communicate professionally with patients, providers, and internal departments to resolve billing issues.
• Adhere to company protocols and compliance standards.

Billing Specialist – Part-Time

Accountant

• Oversee intercompany transactions between entities to ensure global accuracy.
• Participate in the monthly close process with specific assigned duties to keep our operations running smoothly.
• Perform and review balance sheet and cash reconciliations, maintaining a high standard of precision.
• Provide financial analysis, reports, and ad-hoc analyses as needed to support strategic decisions.
• Support external audits and serve as a reliable point of contact for financial data.
• Actively participate in process improvement efforts and the implementation of our new ERP.
• Take on additional duties as assigned, growing your skillset alongside the company.

Senior Staff Accountant

• Assist in the preparation of journal entries and maintain accurate records for various accounts.
• Perform monthly bank, credit card, and balance sheet reconciliations to ensure financial integrity.
• Support the AP/AR functions by processing invoices, verifying expenses, and assisting with collections as needed.
• Assist the entire accounting team in meeting month-end, quarter-end, and year-end closing deadlines.
• Help gather data and prepare preliminary financial statements and schedules for management review.
• Organize documentation and provide support for internal and external audits.
• Ensure all financial records are maintained in accordance with GAAP (Generally Accepted Accounting Principles).
• Additional duties and responsibilities as assigned.

Staff Accountant

Content Marketing Manager

• Support Strive Pharmacy’s informational content review program by ensuring all marketing, educational, and communication materials comply with applicable laws, pharmacy regulations, compounding standards, and internal policies before release.
• Complete cross-functional reviews, set procedures, and advise on claim language and risk.
• Ensure alignment with federal and state requirements while enabling high-quality, on-brand communications.
• Build the governance, workflows, and training to keep our content accurate, substantiated, and compliant across all channels.
• Design, implement, and continuously improve Strive’s content compliance framework (policies, SOPs, workflows, SLAs, and controls) for prescription, supplement, and OTC product lines.
• Train and support cross-functional teams on compliant content creation practices.
• Prioritize and manage content review requests based on business needs, deadlines, and risk.
• Monitor changes in industry or regulatory requirements impacting content.
• Develop compliant content playbooks, training modules, and language guides for Strive teams.

Content Compliance Manager

Administrative Assistant

• Answers and transfers phone calls, screening when necessary.
• Welcomes and directs visitors and clients in a professional manner.
• Responds to, resolves, and appropriately directs administrative inquiries and requests.
• Coordinates and schedules travel, meetings, and appointments for executives, managers, and staff.
• Provides support for executive meetings, events, and conferences.
• Purchases and maintains appropriate levels of office supplies and coordinates maintenance of office equipment at all locations.
• Conducts regular inventory audits to ensure accurate tracking of supplies and materials across departments.
• Keeps the company fully stocked with necessary supplies, proactively ordering replenishments as needed.
• Manages company swag, including ordering, organizing, counting, and distributing branded items for events and internal needs.
• Manages vendor relationships to ensure efficient ordering, delivery, and service quality.
• Performs light facility management duties as necessary and assigned.
• Ensures timely and accurate completion of projects, demonstrating strong follow-up and accountability.
• Handles confidential and sensitive information with discretion and integrity.
• Responsible for assisting with special projects such as process improvements and event logistics.
• Performs other related duties as assigned.