Stripe

Manager, Quality Support Operations

Stripe

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

SeniorLead

About the role

  • Partner cross-functionally across our Support organization to devise and execute strategies to evolve our Support infrastructure and processes in service of our top-line mission
  • Support the Support business teams through scaled change management to effectively enable, launch, and scale new quality processes
  • Lead a team of high-performing program managers across multiple workstreams; this includes providing consistent coaching, setting vision and goals, holding the team to a high-bar, fostering a strong team culture, and leading hiring efforts when relevant
  • Own the quality business outcomes and metrics associated with Support Ops processes including operational efficiency and user experience
  • Transmit and foster our values, serving as a beacon of Stripe’s user-centric philosophy and culture of transparency, empathy, inclusion, and empowerment

Requirements

  • 10+ years of experience in Support Operations, business process analysis, strategy and operations, consulting, and/or program management
  • 8+ years of experience managing teams of program managers
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
business process analysisstrategy and operationsprogram managementchange managementoperational efficiencyuser experience
Soft Skills
coachingleadershipteam culturecommunicationempathyinclusionempowerment