User Health Program Manager
Stripe
full-time
Posted on:
Location Type: Remote
Location: Illinois • United States
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Tech Stack
About the role
- Conduct deep-dives with account teams to rapidly understand customer issues, assess level of criticality and impact, and clearly distill problems needing to be solved.
- Propose and align the necessary cross‑functional resources required to drive resolution.
- Advise account teams on resolution plans, operating models, playbooks, and best practices for issue management.
- Act as an internal strategist to identify systemic patterns from customer issues. Partner with cross‑functional teams to recommend playbooks, product, process, or tooling changes. Lead post‑mortems and memorialize lessons to prevent recurrence
Requirements
- 6+ years of experience in program management, go-to-market, support, operations, account management, or a related discipline
- Proven strategic program management of complex, multi‑stakeholder projects or customer issues end‑to‑end, including coordinating technical and non‑technical teams
- Prior experience with enterprise customers or large accounts and familiarity with executive engagement practices
- Ability to quickly distill complex information to assess risk, prioritize under pressure, and drive resolution with urgency. Proven experience driving clarity in ambiguous, high-stakes environments.
- Strong problem‑solving and analytical skills with comfort handling incomplete data and uncertainty
- Strong cross‑functional influencing skills and experience working with Product, Engineering, Operations, Support, Go-to-market, and Finance stakeholders
- Excellent written and verbal communication skills; experience preparing executive updates and leading cross‑functional meetings.
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
program managementissue managementproject managementstakeholder managementrisk assessmentanalytical skillsproblem-solvingcross-functional collaborationexecutive engagementgo-to-market strategy
Soft Skills
communication skillsinfluencing skillsability to prioritizeadaptabilitystrategic thinkingclarity in ambiguityurgency in resolutionteam collaborationleadershipcritical thinking