Stripe

People Process Optimization Lead

Stripe

full-time

Posted on:

Location Type: Hybrid

Location: United States

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Job Level

Senior

About the role

  • Lead, mentor, and develop the process optimization team.
  • Build team capability in Lean/Six Sigma methods, data analysis, and automation best practices.
  • Define team goals, conduct performance reviews, and create development plans that align individual growth with business needs.
  • Drive development and adoption of a standardized Service Catalog to clarify offerings, SLAs, and handoffs across People functions.
  • Instill governance, operating rhythms, and escalation paths to reduce ambiguity in process ownership.
  • Define and track metrics that demonstrate current state, progress, and business value; ensure all delivery is evidence-based.
  • Establish scalable reporting and dashboards to surface performance, ROI, and opportunities for further optimization.
  • Act as the primary partner to People, Finance, IT, and other stakeholders to align process initiatives with broader organizational objectives.
  • Communicate portfolio outcomes, risks, and roadmap updates to senior leadership; translate complex analysis into clear, actionable recommendations.
  • Set strategic priorities, manage capacity, oversee program-level roadmaps and budgets and prioritize initiatives using rigorous ROI frameworks and resource trade-offs.
  • Ensure consistent, high-quality delivery across projects and maintain a backlog that reflects strategic value and operational urgency.
  • Lead continuous improvement efforts and knowledge sharing across the organization.
  • Champion use of AI and automation to reduce manual toil and eliminate bottlenecks.
  • Ensure technical designs meet business requirements, security/compliance constraints, and scalability needs through User Acceptance Testing.

Requirements

  • 7+ years of experience in process optimization, business process reengineering, or operations, with people leadership experience.
  • Deep expertise with DMAIC and other Lean/Six Sigma methodologies and proven experience applying them at scale.
  • Experience designing and operationalizing Service Catalogs or centralized service management models.
  • Strong track record of prioritizing work using ROI analysis and managing a portfolio of projects.
  • Demonstrated technical fluency and experience leveraging AI and automation to streamline enterprise processes.
  • Excellent analytical, communication, and stakeholder management skills; comfortable presenting to senior leaders.
Benefits
  • Health insurance
  • Paid time off
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
LeanSix SigmaDMAICdata analysisautomationService Catalog designUser Acceptance TestingROI analysisprocess optimizationbusiness process reengineering
Soft Skills
leadershipmentoringcommunicationstakeholder managementanalytical skillsstrategic prioritizationcapacity managementperformance reviewknowledge sharingcontinuous improvement