Manager, Support Process Program Manager
Stripe
full-time
Posted on:
Location Type: Remote
Location: United States
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About the role
- Lead a team of 5-8 high-performing program managers in delivering effective and efficient solutions for the Support organization
- Collaborate closely with the Support leadership team and cross-functional stakeholders to set the roadmap and identify priorities to redefine our operating model and business processes
- Monitor and evaluate our “run the business” programs (Launch Readiness, Quality, Knowledge Management) to identify areas for improvement
- Advise business owners on ways to optimize
- Work with the team and other partners to develop and execute solutions
- Evaluate our Support workflows and identify and deliver process improvements to drive impact to key Support metrics
- Help shape the direction of our Support processes
- Equip the team with the resources and tools necessary to deliver exceptional support.
Requirements
- 10+ years of experience in Operations, Support, business process analysis, strategy and operations, consulting, and/or program management
- 5+ years of experience managing teams of program managers
- Experience working in highly cross-functional settings, and in a role that spans strategy, analysis, and operations in a fast-paced environment
- Experience owning globally spanning programs, developing teams and creating leverage through strategic team structures and operating models
- Strong program management skills with experience managing end-to-end execution of projects/programs that have transformed their company’s operations and delivered quantifiable business impact
- Excellent written and verbal communication skills, with the the ability to articulate complex topics in an easy-to-consume way to leaders and peers across different teams
- Ability to address competing priorities across multiple stakeholders and develop a roadmap that aligns resourcing to priorities to deliver a shared goal.
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
business process analysisprogram managementoperations managementstrategy developmentproject executionprocess improvementdata analysisworkflow evaluationperformance metricsconsulting
Soft Skills
leadershipcommunicationcollaborationproblem-solvingstrategic thinkingprioritizationteam developmentadaptabilitystakeholder managementcritical thinking