Program Manager, Risk Ops Enablement
Stripe
full-time
Posted on:
Location Type: Remote
Location: United States
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About the role
- Lead complex global programs, from initial scoping to design and execution and work on high-impact strategic initiatives
- Collaborate with multiple stakeholders across Risk Operations, Risk Product, Risk Eng, and other stakeholder teams (e.g., Policy, Data Science) to prioritize and maximize the impact of your projects
- Design and launch programs that lead to step-change improvements in our operational processes and business outcomes
- Design and continue building the Risk Operations Quality program — defining frameworks and processes needed to systematically measure and improve operational quality across the org
- Stand up agent performance monitoring and calibration processes to ensure accuracy, consistency, and fairness in how we evaluate operational quality
- Define and track quality metrics and reporting, partnering with Data Science to surface actionable insights to Risk Ops leadership
- Scale the Quality program across the Risk Operations organization, ensuring adoption, standardization, and continuous iteration as the program matures
- Embody our Operating Principles and foster Stripe's values and culture
Requirements
- 5+ years of experience in risk program management, strategy, management consulting, business operations, and/or operations program management
- The ability to dig deep into the data and think from first principles while delivering the best results
- Ability to manage multiple stakeholders with varying priorities and drive creative solutions and commitment to a shared goal
- Strong program management skills with experience managing end-to-end execution of projects/programs that have transformed their company's operations
- Enjoys solving complex and hard problems and can turn incomplete, conflicting, or ambiguous inputs into solid action plans and deliver quantifiable business impact
- Ability to identify repeated user and specialist-facing issues and build scalable solutions and processes to address them
Benefits
- Flexible work arrangements
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
risk program managementbusiness operationsoperations program managementdata analysisquality metricsprogram designprocess improvementstakeholder managementproject executionperformance monitoring
Soft Skills
collaborationproblem-solvingcreative solutionscommunicationleadershiporganizational skillsstrategic thinkingadaptabilitycommitmentfirst principles thinking