Onboard new Striim customers, delivering learning, solution strategy, technical enablement, and implementation guidance during the deployment process.
Lead customer technical teams during development phases to implement best practices and innovate enterprise adoption challenges.
Support the seamless transition from pre-sales prototypes to post-sales production scale experiences.
Collaborate with customer success and account management teams to conduct periodic health checks with customers, ensuring operational excellence with Striim.
Be the Striim product expert, coach, and trusted technical advisor during deployment.
Be the in-house customer champion, coordinating with Striim customer support and stakeholders to drive technical advocacy, product evolution, and technical innovation.
Proactively engage existing Striim customers to realize technology value with further adoption of the Striim platform, demonstrating new applications and use cases for Striim.
Increase internal knowledge base by developing and/or maintaining documentation related to Striim implementations, best practices, and troubleshooting.
Track customer issues, collaborate with support on customer-training-related matters, and work with customers to develop and track product feature requests (PFRs).
Report on the status of key accounts, including escalations, to the manager and Customer Success Manager (if applicable).
Oracle Focused Responsibilities:
Serve as an Oracle subject matter expert to guide customers in integrating Oracle databases with the Striim platform.
Assist customer DBA teams with architecture design, deployment planning, and production onboarding.
Lead technical workshops, onboarding sessions, and architecture reviews for Oracle-based use cases.
Advise customers on Oracle configurations supporting high-performance real-time data integration and CDC pipelines.
Help diagnose performance issues using AWR/ASH reports, logs, and system metrics in collaboration with customer DBAs.
Recommend tuning, scaling, and optimization strategies for complex Oracle environments.
Provide guidance on HA/DR architectures, including RAC, Data Guard, standby databases, and related technologies.
Advise customers on backup, recovery, and resiliency strategies for mission-critical deployments.
Support Oracle GoldenGate-related architectures when applicable.
Guide customers deploying Oracle in OCI, hybrid, and multi-cloud environments.
Assist with migrations, upgrades, and modernization initiatives tied to onboarding and expansion efforts.
Develop and share Oracle deployment best practices and reference architectures.
Act as a technical escalation point for complex Oracle-related customer engagements.
Collaborate with Field Engineering teams to support onboarding, adoption, and expansion initiatives.

Requirements

A successful candidate must be based 100% remote within the Continental United States
10+ years of experience in customer-facing technical roles, e.g., Sales Engineer/Pre-sales Engineer, Solutions Architect, Data Engineer, Customer Success Engineer
5+ years of hands-on Oracle DBA experience managing large-scale, mission-critical environments.
Must have a deep understanding of Oracle architecture, internals, and performance diagnostics.
Proven expertise in Oracle RAC, Active Data Guard, downstream environments, and Oracle Cloud Infrastructure OCI.
Strong ability to interpret Oracle AWR/ASH reports, alert logs, trace files, and resolve complex issues.
Extensive knowledge of HA/DR strategies and RMAN-based backup and recovery.
Experience setting up and supporting Oracle GoldenGate replication environments.
Exposure to Exadata, Oracle Enterprise Manager, or hybrid cloud environments.
10+ years of experience with database management systems software such as Oracle, MySQL, Microsoft SQL Server, and SQL Programming Language
10+ years of experience programming languages such as Java, Python, Shell scripting
10+ years of experience or deep core knowledge of Cloud infrastructure and Data Services such as Amazon AWS, Microsoft Azure and Google Cloud
Working proficiency and knowledge of Kubernetes/GKE
Deep knowledge in working with configuring and troubleshooting Operating Systems based on Unix/Linux and Windows
Experience working with Message Systems such as Kafka and JMS
Experience in working with Enterprise data environments and mission-critical IT systems is desirable
Knowledge of Snowflake, Google BigQuery or Databricks is a plus
Excellent written, verbal, and presentation communication skills
Bachelor’s degree in Information Systems, Computer Science, Computer Engineering, or Information Systems.

Benefits

Competitive salary and pre-IPO stock options
Comprehensive health care plans (medical, dental and vision), including medical and dependent FSA
Paid Time Off (Vacation, Sick & Public Holidays)
The chance to contribute to and shape an upbeat, fully engaged culture

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Oracle DBAOracle architectureOracle RACActive Data GuardOracle Cloud InfrastructureOracle AWROracle GoldenGateSQL Programming LanguageJavaPython

Soft Skills

customer-facingcommunicationtechnical advocacycollaborationproblem-solvingcoachingdocumentationpresentationleadershiporganizational