Onboard new Striim customers, delivering learning, solution strategy, technical enablement, and implementation guidance during the deployment process.
Lead customer technical teams during development phases to implement best practices and innovate enterprise adoption challenges.
Support the seamless transition from pre-sales prototypes to post-sales production scale experiences.
Collaborate with customer success and account management teams to conduct periodic health checks with customers, ensuring operational excellence with Striim.
Be the Striim product expert, coach, and trusted technical advisor during deployment.
Be the in-house customer champion, coordinating with Striim customer support and stakeholders to drive technical advocacy, product evolution, and technical innovation.
Proactively engage existing Striim customers to realize technology value with further adoption of the Striim platform, demonstrating new applications and use cases for Striim.
Increase internal knowledge base by developing and/or maintaining documentation related to Striim implementations, best practices, and troubleshooting.
Track customer issues, collaborate with support on customer-training-related matters, and work with customer to develop and track product feature requests (PFRs).
Report on the status of key accounts, including escalations, to the manager and Customer Success Manager (if applicable).

Requirements

A successful candidate must be based 100% remote somewhere in the Continental United States
7+ years of experience in customer-facing technical roles, e.g., Sales Engineer/Pre-sales Engineer, Solutions Architect, Data Engineer, Customer Success Engineer
7+ years of experience with database management systems software such as Oracle, MySQL, Microsoft SQL Server, and SQL Programming Language
7+ years of experience programming languages such as Java, Python, Shell scripting
7+ years of experience or deep core knowledge of Cloud infrastructure and Data Services such as Amazon AWS, Microsoft Azure and Google Cloud
Working proficiency and knowledge of Kubernetes/GKE
Deep knowledge in working with configuring, and troubleshooting Operating Systems based on Unix/Linux and Windows
Experience working with Message Systems such as Kafka and JMS
Experience in working with Enterprise data environments and Mission Critical IT systems is desirable
Knowledge of Snowflake, Google BigQuery or Databricks is a plus
Excellent written, verbal, and presentation communication skills
Bachelor’s degree in Information Systems, Computer Science, Computer Engineering, or Information Systems.

Benefits

Competitive salary and pre-IPO stock options
Comprehensive health care plans (medical, dental and vision), including medical and dependent FSA
Paid Time Off (Vacation, Sick & Public Holidays)
The chance to contribute to and shape an upbeat, fully engaged culture

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

database management systemsOracleMySQLMicrosoft SQL ServerSQL Programming LanguageJavaPythonShell scriptingCloud infrastructureAmazon AWS

Soft Skills

communication skillspresentation skillscustomer advocacycollaborationtechnical enablementproblem-solvingcoachingdocumentationoperational excellenceinnovation