Customer Care and Technical Support, Level 1
Stride, Inc.
contract
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $17 per hour
About the role
- Deliver outstanding customer service across all support channels
- Provide expert troubleshooting for K12-provided equipment
- Offer comprehensive support for the K12 suite of learning systems
- Handle the ordering and replacement of materials and computer equipment efficiently
- Assist customers by diagnosing problems and providing resolutions for technical and service issues
Requirements
- High School Diploma / GED and relevant work experience
- Minimum of 2 years’ experience in a similar call center role
- Strong verbal and written communication skills
- Proficient in telephone and email etiquette
- Proficiency in web-based applications; Salesforce experience is a plus
- Familiarity with home-based or public/private school education systems
Benefits
- Health benefits
- Retirement contributions
- Paid time off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
customer servicetroubleshootingcommunicationtelephone etiquetteemail etiquette
Certifications
High School DiplomaGED